UX Senior Manager

Job Description

Role: Senior Manager

Function: Chief Personal & Wealth Officer

Department: User Experience

Reports to (Role): Head

Job Summary

Overall Purpose:

The Senior Manager is responsible for directing the User Experience team to deliver user centred, high-quality solutions that meet both customer and business needs. This role is to manage and execute UX projects while ensuring quality standards are met, and maintaining alignment with the organisation’s goals. The role also includes elements of mentoring and supporting team members to ensure a culture of innovation and collaboration within the team. Additionally, the Senior Manager oversees user research and usability testing to inform evidence-based design decisions. The role collaborates closely with stakeholders across the organisation, driving alignment between UX initiatives and business objectives. It also includes planning and execution oversight, ensuring that projects are delivered on time, within scope, and to a high standard.

Key Responsibilities

The job holder will be responsible for:

▪ Managing UX projects, including resource planning, task allocation, and timeline management, ensuring adherence to quality and organisational standards. This involves defining project scope, assigning roles and responsibilities, and monitoring progress to deliver high-quality outcomes.

▪ Collaborating with cross-functional stakeholders, such as product managers, product owners, developers, marketing teams, and business analysts, to align UX initiatives with business goals and ensure seamless integration of user-centred design into product development.

▪ Overseeing user research, usability testing, and data analysis to gather actionable insights and ensure informed design decisions.

▪ Reporting insights and updates on key projects to stakeholders, ensuring transparency and alignment with business objectives.

▪ Planning and executing departmental project strategies, ensuring successful delivery within timelines and budgets.

▪ Developing, implementing, and maintaining departmental operational guidelines and standard operating procedures (SOPs) to streamline UX processes and ensure consistency across projects.

▪ Ensuring scalability of UX efforts by building tools, templates, and processes to optimise team efficiency and support long-term growth.

▪ Managing departmental resource planning and allocation, including budgeting, staffing, and tooling, to ensure the team is equipped to meet project demands effectively.

▪ Mentoring and guiding team members to foster growth, skill development, and innovation, while promoting a culture of collaboration and excellence.

▪ Conducting performance reviews and providing feedback to team members, encouraging a culture of accountability and continuous improvement.

▪ Advocating for user-centred design principles and maintaining awareness of UX trends and best practices, integrating them into team workflows to drive innovation and user satisfaction.

In addition to the specific functions, management may assign more duties as required for the job from time to time.

Knowledge:

• Microsoft Office and Data Analysis and Reporting Tools (Word, Excel, PowerPoint, Excel, Tableau, Power BI) - Advanced

• Scrum and Agile Software Development Methodology - Advanced

• UX research/testing methodologies - Advanced

Attitude:

▪ Leadership-oriented, sustaining collaboration and innovation within teams.

▪ Proactive mindset with a strong willingness to stay updated on emerging UX trends, technologies, and international standards.

▪ Resilient to work under pressure and manage multiple priorities effectively while maintaining a high level of focus, quality and attention to detail.

Required Criteria:

Previous proven work experience of six (6) years in User Experience and/or related areas, two (2) years of which managing a team, project or initiative, and an MQF Level 6 Bachelor's Degree or equivalent in UX, Marketing, Business Management or a related field.

OR

Previous proven work experience of eight (8) years in User Experience and/or related areas, two (2) years of which managing a team, project or initiative.

OR

Previous proven work experience of three (3) years in User Experience and/or related areas, two (2) years of which managing a team, project or initiative and an MQF Level 7 Master's Degree or equivalent in UX, Marketing, Business Management or a related field.

Desirable Criteria:

An industry relevant certification, relating to UX Design and Governance, Agile/ Lean 6 Sigma or similar fields.

Previous proven direct exposure to Agile teams, and/or work experience managing UX research, usability testing, and data-driven design strategies.

In our process of shortlisting candidates for the vacancy, please note that preference may be given to candidates whose profiles best align with the requirements and responsibilities of the role.

Applicants are required to satisfy the Bank’s minimum eligibility criteria of four (4) O’Levels at Grade 5/C or higher, including English Language, in addition to any role‑specific requirements outlined above. This requirement shall not apply where applicants are already in possession of an MQF Level 6 Degree or higher.

Here’s what’s in it for you:

• This Position offers an attractive remuneration package.
• Bank Holidays and additional vacation leave days over and above the statutory entitlement
• Free basic health insurance
• Relocation assistance and packages for expats joining the bank
• Accredited training programs from our BOV Learning Academy
• Study leave when employees decide to further their studies on part time basis
• Staff home loan rates for your dream home and other credit facilities at reduced interest rates
• Voluntary Occupation Pension Scheme (VOPS)
• Guarantee of working with an Equal Opportunities Employer as certified by the NCPE
• A budget dedicated to your children’s summer school costs

At BOV Group, we prioritise integrity, ethical behaviour and a strong work ethic. These principles form the foundation of the Bank’s core values: sustainability, excellence, innovation, integrity, and inclusion. All employees are expected to adhere to the Code of Conduct & Ethics, which outlines the standards for professional and personal behaviour. Commitment to these principles is essential for maintaining the BOV Group’s reputation and ensuring a positive, productive work environment. All employees are also expected to demonstrate accountability, integrity, and sound judgement in the identification, monitoring, management, and mitigation of risks. Employees must act in accordance with the Bank’s Risk Appetite Framework and are aware of the requirements set out within the Risk Management Framework, ensuring that risk considerations are embedded in their day-to-day decision-making and activities.

The Bank ensures a fair, transparent, consistent and non-discriminatory treatment of employees on the basis of gender, gender identity, race, colour, ethnic, or social origin, genetic features, language, religion, or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.