Video Surveillance Technician

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Remote Video Monitoring (Blue Eye) - At Motorola Solutions, safety and security are at the heart of everything we do. We build and connect technologies to help protect people, property and places. Our advanced active security solutions turn existing networks into proactive defenses, combining artificial intelligence with human expertise to bring safety to our clients. We live our mission of "Solving for safer" by connecting advanced technology with real-time operational excellence, transforming passive data streams into proactive protection for communities, businesses, and enterprise assets across the nation. Job Description We are looking for a focused and analytical professional to join our Command Center Operations Team in our Las Vegas (Spring Valley) office. In this high-impact position, you will be part of a people-first culture focused on proactive safety. You will leverage sophisticated software to observe active environments, evaluate alerts, and deliver critical voice interventions when it matters most. This is a fast-paced, site-based desk opportunity that demands exceptional reliability and swift execution. If you are passionate about technology-driven safety, this role provides the platform to maximize your performance and help provide exceptional service to enterprise clients. The hourly pay for the role is $16.37 per hour with a 10% differential increase on all hours worked after 6:00 pm Key Responsibilities: Operational Oversight Observe live video feeds following automated alerts to analyze unfolding situations in real time Oversee security infrastructure across multiple national client locations from a centralized environment Analyze behavioral anomalies to differentiate regular site activity from genuine security threats Incident Intervention Deliver clear audio warnings over loudspeakers to deter unauthorized activity on client property Initiate rapid escalation protocols to contact emergency services or law enforcement when necessary Document operational logs detailing incident timelines and corresponding baseline actions taken Technical Performance Manage multiple high-resolution monitors simultaneously while maintaining absolute focus throughout the shift Leverage proprietary software interfaces utilizing high-speed navigation and precise technical controls Support continuous performance benchmarks during the permanent shift schedule including scheduled holiday coverage Job Requirements: Technical Expertise Computer Proficiency to navigate PC hardware interfaces and multi-display environments comfortably Keyboard Dexterity to input text at a minimum speed of 40 WPM accurately System Operations to interface with centralized communications dashboards and alert networks Professional Experience Command Center Operations to maintain composure and perform specialized actions under rapid timelines Customer Service to handle communications directly with cross-functional stakeholders or emergency dispatchers Time Management to deliver exceptional attendance records matching shift parameters from 5:00 pm to 1:00 am Preferred Qualifications Previous background in technology dispatch, asset protection, or customer service environments Prior familiarity with automated screening tools or computer-aided monitoring software Demonstrated capability to adapt seamlessly during operational training workflows Target Base Hourly Salary : $16.37 per hour with a 10% differential increase on all hours worked after 6:00 pm Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-DB1 Basic Requirements High School Diploma 1+ years of experience in a Call Center/ Office environment utilizing computer operating systems, or security work Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements Under 10% Relocation Provided None Position Type New Grad Referral Payment Plan No Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.