Are you looking for a fully remote position in Kundenservice? Provide customer support in multiple languages through voice and chat, assisting a diverse range of customers while leveraging your language proficiency.
BITTE BEACHTEN / PLEASE NOTE: You must check both the German and English language boxes at the very top of your application page so your resume routes to the correct hiring manager.
Why You'll Love This Role
You’ll be the friendly voice and helpful support that our customers rely on. Your combination of verbal and written communication skills will help resolve customer issues quickly, leaving a lasting positive impact.
What You'll Do
Assist Customers: Provide exceptional support via inbound calls, chat, and email.
Solve Problems: Troubleshoot issues effectively and find quick resolutions.
Understand Needs: Personalize interactions to build strong customer relationships.
Collaborate: Work closely with your team to enhance the customer experience.
Improve Processes: Offer feedback to refine our service quality.
What We're Looking For
1+ year of remote/online experience in customer service or a similar role.
Previous experience with bilingual customer support is an advantage.
Excellent written and verbal communication skills.
Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
Calm and solution-focused under pressure.
Familiarity with E-Commerce and CRM systems is a plus.
Fluent in German and English (Deutsch und Englisch).
Tech Requirements
Personal PC or laptop with a minimum i5 processor.
Stable internet connection with at least 25 Mbps upload and download speeds.
Perks And Benefits
Competitive wage with annual increases.
Paid Time Off to recharge.
Monthly health stipend available for your well-being.
Performance Bonuses for your hard work.
Permanent work-from-home setup (100% Homeoffice).
We can’t wait to welcome you to our TalentPop App team. Apply today and start making an impact!