#127820 - Research Operations Associate

We are seeking a Research Operations Associate to support a UX Research team with participant recruitment, study coordination, research repository management, and Research Operations process improvement. This role is well suited to someone with 1-2 years of experience supporting UX teams, coordinating cross-functional programs, or managing research participants or panels. The ideal candidate is highly organized, proactive, comfortable managing several concurrent projects, and interested in UX Research and Design Thinking. Key Responsibilities - Manage the end-to-end participant recruitment process for UX research studies, with a strong focus on B2B and employer participants. - Source, screen, schedule, and communicate with research participants. - Coordinate participant NDAs, research-session logistics, and incentive payments. - Manage multiple research projects and recruiting workflows simultaneously. - Communicate proactively with researchers about recruiting challenges, participant availability, and study risks. - Recommend alternative participant-recruiting approaches when the initial strategy is not producing sufficient results. - Partner closely with UX researchers to understand study requirements and support the research lifecycle. - Lead the migration of a Google-based UX research repository to Dovetail. - Support research repository organization, maintenance, and thematic analysis. - Serve as a liaison between Research Operations and UX Research stakeholders. - Identify opportunities to improve Research Operations processes using design thinking and continuous-improvement practices. - Create participant-recruiting resources, templates, and best-practice guidance for researchers. - Coordinate with Legal and Policy stakeholders on participant compliance and approval requirements. - Support UX research vendor management, procurement activities, and budget tracking. - Help onboard new UX researchers and promote consistent Research Operations practices. Must-Have Skills - 1-2 years of experience supporting UX teams, coordinating cross-functional programs, or managing research participants or panels. - Experience recruiting participants, preferably for UX research studies. - Experience coordinating schedules, calendars, and multiple concurrent projects. - Understanding of or demonstrated interest in UX Research and Design Thinking. - Strong Agile and Jira experience. - Experience using calendar management and scheduling tools. - Experience using online collaboration tools. - Experience using Qualtrics or an equivalent survey platform. - Strong written and verbal communication skills. - Excellent organizational and multitasking skills. - Strong project coordination and attention to detail. - Strong relationship-building and stakeholder-management skills. - Collaborative, curious, empathetic, proactive, and self-driven working style. Nice-to-Have Skills - Direct Research Operations experience. - Experience recruiting B2B or employer participants. - Experience using Dovetail. - Experience supporting research repository management or migration. - Experience supporting thematic analysis. - Vendor-management or procurement experience. - Budget-tracking experience. - Experience coordinating with Legal or Policy teams. - Knowledge of UX research methodologies and participant-recruiting best practices. - Experience onboarding UX researchers or creating Research Operations resources. - Enterprise experience strongly preferred. Required Tools & Platforms - Jira - Qualtrics or an equivalent survey platform - Calendar management and scheduling tools - Online collaboration tools Location, Time & Engagement - Open to candidates located in the United States or LATAM. - Significant working-hour overlap with Eastern and Central U.S. time zones is highly preferred. - Full-time contract engagement at approximately 40 hours per week. - Remote role. - Current contract end date is March 31, 2027.