14441 - Mid-level Networking Engineer Support

Escopo Role: Mid-level Networking Engineer Support - Starting Date: Immediately - Contract: CLT at UltraCon's Customer Work Location: • The first 2 months will be dedicated to training, fully on-site at client’s office, from 9:00 AM to 6:00 PM. • After the training period, the work model will be hybrid, requiring on-site attendance twice a week at client’s office, located at CENESP – São Paulo, SP. Working Hours: • 24/7 operation, with the following shifts: • 6:00 AM to 2:00 PM • 2:00 PM to 10:00 PM • 10:00 PM to 6:00 AM • Candidate shift preferences should be noted; however, it must be clearly communicated that shift rotation may occur during the project. • Shifts will be defined after the 2-month training period. Language: • Japanese and English – advanced/fluent. Requirements: • Availability to work 24x7 shifts. • Advocate for the client’s interests within AT&T, ensuring a smooth and effortless experience. • Manage escalations within AT&T for unresolved issues until full resolution. • Analyze trends, diagnose root causes of issues, and make recommendations aligned with key business opportunities. Create customer engagement action plans (“SERVE”) for operational improvements. • Work with the client to resolve all mobility services-related issues. • Act as the liaison between the client and AT&T cross-functional teams to ensure a positive experience. • Minimum of four (4+) years of experience and knowledge in networks: LAN / WAN / WLAN / DHCP / DNS. • Strong network troubleshooting skills. • Ability to use multiple incident management systems. • Knowledge of MS Office. • Team spirit and positive attitude. • Highly motivated, proactive, requiring minimal supervision, and able to handle critical situations. • Ability to work under pressure for extended periods. • Strong organization and multitasking skills. Desirable: • CCNA certification (R&S) is desirable but not mandatory. Further information will be given along the technical interview.