Менеджер з обслуговування клієнтів

Customer Success Manager (Multimodal Logistics)

HIT LOGISTICS LLC is an international logistics company specializing in multimodal transportation worldwide. We provide ocean, road, rail, and air freight solutions, handling containerized, general, dangerous, oversized, and project cargo.

As our business continues to grow, we are looking for a Customer Success Manager to deliver outstanding customer service and ensure the seamless coordination of international shipments.

Key Responsibilities

• Manage customers throughout the entire international transportation process.
• Coordinate multimodal shipments, including ocean, road, rail, and air freight.
• Communicate with shipping lines, agents, carriers, terminals, customs brokers, and other logistics partners.
• Monitor cargo movements, delivery schedules, and provide timely updates to customers.
• Review transport documentation and ensure its accuracy.
• Resolve operational issues related to shipments.
• Handle claims, exceptions, and unexpected situations while identifying the most effective solutions.
• Collaborate closely with the Sales, Operations, and Finance teams.
• Monitor transportation costs and verify the accuracy of supplier invoices.
• Build and maintain long-term customer relationships while delivering a high standard of service.

Requirements

• At least 6 months of experience in international logistics.
• Practical experience in coordinating international freight shipments.
• Good knowledge of Incoterms 2020.
• Understanding of ocean, road, rail, and air transportation processes.
• Knowledge of international shipping documentation, including Bill of Lading, CMR, AWB, SMGS/CIM, Commercial Invoice, Packing List, and related documents.
• Understanding of shipping lines, ports, terminals, and customs clearance procedures.
• Knowledge of logistics terminology, including Demurrage, Detention, Storage, Free Time, ETA, ETD, Transit Time, and Cut-off.
• English proficiency at Intermediate level or higher.
• Proficiency in Microsoft Office (Excel, Outlook, Word); experience with CRM and TMS systems is an advantage.

Personal Skills

• Strong sense of responsibility and accountability.
• Customer-oriented mindset.
• Excellent attention to detail.
• Ability to work effectively under pressure.
• Strong communication and interpersonal skills.
• Analytical thinking and problem-solving abilities.
• Ability to manage multiple tasks simultaneously.
• Self-motivated and capable of making independent decisions.
• Eagerness to learn and develop within the international logistics industry.

What We Offer

• A career with a stable and growing international logistics company.
• Competitive salary based on experience and qualifications.
• Official employment.
• Professional growth and career development opportunities.
• Work with international clients and business partners.
• A supportive and collaborative team environment.
• Comfortable office in Odesa, Ukraine.
• Hybrid or remote work opportunities.