1937 Sr DevOps Engineer - Production Support

Senior DevOps Engineer - Production Support (Azure/AKS) Location: Remote from LATAM (100% Remote) Contract Type: Full-time vendor (Contracted directly by Inallmedia.com) Time Zone Alignment: Central Time (CT) ±2 hours About Inallmedia.com Inallmedia.com is a global technology and design firm focused on building impactful digital solutions through remote, distributed teams across LATAM. We partner with international clients across industries, providing long-term technical expertise, product innovation, and team augmentation. For this specific role, you will be contracted directly by Inallmedia.com to support a leading, high-growth sustainable energy and clean technology enterprise based in the USA. Project Overview You will join a dynamic engineering squad dedicated to maintaining and optimizing the cloud infrastructure that powers critical clean energy and solar storage solutions across North America. As a Senior DevOps Engineer, you will focus heavily on production reliability, monitoring high-availability cloud systems, and driving incident response. This role bridges the gap between infrastructure operations and engineering, ensuring the scalability and resilience of next-generation green tech platforms. Key Responsibilities System Monitoring: Monitor critical production systems—including Azure Kubernetes Service (AKS), microservices, and CI/CD pipelines—using advanced dashboards and proactive alerting. Incident Response: Act as the primary technical responder for live production incidents and Slack escalations, ensuring rapid triage, root-cause identification, and swift resolution. Operational Excellence: Maintain, refine, and improve internal runbooks and standard operating procedures (SOPs) to ensure operational predictability. Deployment Support: Oversee and support deployment activities across both production and non-production environments while strictly adhering to SLAs and corporate response times. Reliability Engineering: Collaborate deeply with core DevOps and software engineering teams to root out recurring systemic issues and elevate overall platform reliability. Automation: Help design and implement smart automation scripts for recurring operational tasks to reduce manual toil. Must-Have Skills Cloud & Support Experience: 6+ years of proven experience in DevOps, Cloud Infrastructure, or high-stakes Production Support roles. Azure Mastery: A solid, comprehensive understanding of Microsoft Azure fundamentals (specifically Compute, Networking, and Azure Monitoring ecosystems). Kubernetes Expertise: Hands-on operational experience with Kubernetes, specifically Azure Kubernetes Service (AKS) operations, log analysis, and cluster scaling. Observability Tooling: Strong familiarity with modern monitoring and observability tools (such as Azure Monitor, Grafana, Prometheus, or similar). Incident Management: Well-versed in structured incident management, escalation workflows, and working under strict SLA guidelines. Scripting Fluency: Intermediate-to-advanced scripting capabilities using Bash, PowerShell, or Python for task automation. Remote & Agile Mindset: Extensive experience working autonomously in Agile teams within 100% remote environments. Communication: Exceptional verbal and written English skills for seamless daily technical collaboration. Nice-to-Have Skills Hands-on exposure to building and optimizing CI/CD pipelines (GitHub Actions, Jenkins, etc.). Practical exposure to Infrastructure as Code (IaC) concepts and tools (Terraform, Bicep). Prior experience operating in 24/7 mission-critical or high-availability (HA) infrastructure environments. Familiarity with ITIL frameworks or highly structured enterprise incident management ecosystems. Time Zone & Collaboration The role requires close collaboration with teams aligned to Central Time (CT) . Full integration with the US-based team during core operational hours is expected, allowing for real-time collaboration and agile synchronization. Language All interviews, technical documentation, and daily communication will be conducted exclusively in English .