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1st Line Support Engineer

WanstorCustomer Support
Hiring from
United Kingdom
Work type
Hybrid
Posted
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5 days on site in Moreton-on-Marsh, GL56.

Wanstor is a multi SDI award winning, future proofed IT managed service provider. Join our dynamic team as a IT Support Engineer providing a blend of onsite and remote support to our prestigious client based in the scenic Cotswolds countryside.

In this role, you'll take ownership of all requests, guiding them to successful completion while delivering best-in-class customer service. You will be an exception team player and collaborator. You will enjoy challenge and pace in a high exposure environment, giving you the opportunity to continually learn and progress.

What You'll Do

· Responding to client’s technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues.
· Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s.
· Maintaining good customer relations, including visiting sites within the greater London area.
· Managing user accounts within Office365 and allocating licenses.
· Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed.
· Using remote tools such as MDM, Remote control & Chat to resolve user requests.
· Deploying PC’s through Windows Autopilot and Intune.
· Setting up and configuring Windows based PCs and laptops.

What You'll Need

You may have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience: -
  • Strong fundamental knowledge of 1st line support
  • Knowledge of ITIL, incident, problem and change management.
  • Experience taking responsibility and ownership of stakeholders and projects
  • A desire to provide excellent, proactive, customer service
  • Well organised, able to multitask and work autonomously
  • Positive and energetic
  • Happy to work a variety of shifts including weekends

What You'll Love

  • Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
  • Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
  • Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
  • Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
  • Team Spirit: Join a friendly team and engage in various social events organized throughout the year.

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