2nd Line Infrastructure Support Engineer

Job Description 2nd Line Infrastructure Support Engineer Location: Cape Town (Remote role, but must be based in Cape Town) Hours: 6 am – 3 pm UK working Hours About the Opportunity Our client is seeking an experienced 2nd Line Infrastructure Support Engineer to join their growing IT team. This is an excellent opportunity for a proactive infrastructure professional who enjoys troubleshooting, supporting critical systems, and working across a predominantly Microsoft-based environment. The successful candidate will provide second-line infrastructure support, assisting with the maintenance, monitoring, and optimisation of servers, networks, and end-user technologies. Working closely with senior technical colleagues, you will play a key role in ensuring Business-critical systems remain secure, reliable, and available. Key Responsibilities ● Provide Level 2 support for infrastructure-related incidents and service requests. ● Diagnose and resolve issues across Windows Server environments, Active Directory, Group Policy and Microsoft 365. ● Monitor and maintain core infrastructure services, including backups, patch management, and endpoint security solutions. ● Investigate networking issues involving DNS, DHCP, and TCP/IP. ● Escalate complex technical issues to senior engineers or third-party vendors when required. ● Maintain accurate technical documentation, procedures, and knowledge base articles. ● Support hardware deployments, upgrades, and routine infrastructure maintenance. ● Collaborate with Service Desk and wider IT teams to ensure timely resolution of tickets and incidents. ● Assist with ongoing infrastructure improvement projects and technology upgrades. Requirements Essential Skills & Experience ● Minimum of 3 years of experience within a Level 2 Support, Infrastructure Support, or similar technical role. ● Strong knowledge of: ○ Windows Server ○ Active Directory ○ Group Policy ○ Microsoft 365 ● Good understanding of networking fundamentals, including DNS, DHCP, and TCP/IP. ● Experience supporting physical and virtual infrastructure environments. ● Strong troubleshooting and problem-solving abilities. ● Excellent communication and stakeholder management skills. ● Full UK Driving Licence. Desirable Skills & Experience ● Experience with backup technologies such as Veeam. ● Exposure to endpoint security and monitoring platforms. ● Knowledge of VMware and/or Hyper-V virtualisation technologies. ● Experience supporting Cisco Meraki networking solutions. ● Relevant industry certifications, such as: ○ Microsoft Certifications ○ CompTIA A+ ○ CompTIA Network+ ○ CompTIA Server+ What's on Offer ● Competitive salary based on experience. ● Opportunity to work with modern infrastructure technologies. ● Exposure to a broad range of infrastructure and networking projects. ● Ongoing professional development and certification support. ● Collaborative and supportive technical environment. ● Long-term career progression opportunities within a growing organisation.