3rd Line Engineer 24/7

3rd Line Engineer 24/7 Apply Here About Ekco 🚀 Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider. IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale. We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments. ☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world. 🌍 Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow. At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do: On It : We take ownership, follow through, and get things done. All In : We collaborate, support each other, and commit fully to shared goals. Connected : We build trusted relationships with colleagues, clients, and partners. Hungry to Grow : We stay curious, keep learning, and push ourselves to the next level. 🏠If these values resonate with you, you’ll feel right at home here. The Role Day-to-day at Ekco: As a 3rd Line Engineer on the 24x7 Service Desk, you will be the subject matter expert of our Service Desk team. You will be responsible for designing, implementing and supporting advanced solutions across our support technologies. This role acts as the final escalation point for complex issues, drives automation and governance, and contributes to strategic initiatives that enhance our support services and customer experience. This is a shift-based position, with a 4-days on, 4-days off pattern and a requirement to work either days or nights, including bank/public holidays. What you’ll be responsible for: Essential Skills & Experience • 5+ years of experience in remotely supporting our technologies, including; • Microsoft 365 administration and licensing • Microsoft AVD & Remote Desktop • Microsoft Active Directory & Entra ID • Microsoft Exchange & Exchange Online • Microsoft Intune & Group Policy • Microsoft SharePoint and OneDrive • Microsoft Teams • End-user Devices and Desktops • On-Premise Networking • VMware • Customer centric with great people skills • Proactive and positive approach to problem solving and client interaction • Experience with PowerShell • Experience with ITSM and remote support tools • MD-102 or MS-700 or SC-300 or similar certification Desirable • Experience of virtualised Microsoft environments • ITIL Foundations certification • MS-102 certification Personal Qualities: • Resilient to change • Takes pride in providing a high level of service • Strong attention to detail • Ability to work under pressure and handle difficult situations • Impeccable time management skills with the ability to prioritise effectively Benefits / Perks • ☀️ Time Off: 25 days annual leave + public holidays • 🎂 Birthday Leave: One extra day off to celebrate • 💰 Company Pension Scheme • 📞 Employee Assistance Programme (EAP) for wellbeing support • 🏃‍♀️ EkcOlympics: Global team activity challenges • 📚 Unlimited access to Pluralsight for continuous development • 🌱 Real opportunities to grow, including international progression Why Ekco 🏅 Company of the year 2026 Tech Excellence Awards ⭐️ Microsoft’s 2023 Rising Star Security Partner of the Year 🚀 First Irish Microsoft MSP to achieve all four Microsoft Security Specializations 🌈 A culture rooted in diversity, equality, inclusion & belonging 🎉 A commitment to internal mobility and career progression ✨ Flexible, family-friendly working at the heart of our culture 🔐 Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk. Department Global Service Desk Locations Ekco UK - Milton Keynes Remote status Fully Remote