(80 – 100%) Technical Support Engineer

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Team Leader

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In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations.

You will also showcase your skill in customer service by ensuring customer retention through delivering high-quality customer experience.

The work model for the role is:

You will be mainly responsible for:

• Providing hardware support for ABB UPS (Uninterruptible Power Source) and PCS (Power Conditioning) products via our ticketing system, phone, or email, including supporting partners and subsidiaries through the 24/7 Diagnostic Centre rotation.
• Performing complex system analysis for ABB UPS and PCS products and documenting your findings for relevant stakeholders.
• Occasionally traveling to support customers, partners, and ABB subsidiaries with complex installations (such as large data centers), auditing service operations, and developing the competencies of local teams. As well as providing technical training on UPS and PCS products for customers and service engineers as required.
• Interacting with other departments, such as Quality and R&D, to address product issues and drive continuous product improvement.

Qualifications for the role:

• A Bachelor's degree, Diploma, or higher academic qualification in Electrical or Electronic Engineering.
• 2 – 5 years of hands-on experience in commissioning, after-sales technical support, and advanced diagnostics of UPS, PCS, or energy storage solutions are beneficial.
• Experience in commissioning and troubleshooting mission-critical applications such as data centers, high-volume industrial facilities, and critical infrastructure installations would be a plus.
• Proficiency in both verbal and written English communication (B2 level or higher). Knowledge of Italian or Spanish would be considered a strong asset.
• The ability to write clear and concise technical documents, reports, and field support procedures.
• A good working knowledge of the MS Office package.
• A willingness to engage directly with clients and teams worldwide, with a travel commitment of up to 15%.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

About Us

Why ABB
Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We care
At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger.
ABB is also committed to a high standard of integrity in everything we do.

We grow
We help our people succeed and develop, and we empower them to create their own careers at ABB.
Our benefits, reward and development programs encompass a wide array of offerings.

How to apply
Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.