RF
A Tour Guide that speaks German
Red FaceCompany Description Red Face is a South African brand and growth studio that helps small businesses build a strong online presence. The team delivers branding, websites, social media, and AI-powered automation solutions to drive customer growth. They design distinctive visual identities, build conversion-focused websites, and manage content and advertising campaigns. Red Face also implements chatbots that capture leads around the clock, helping clients reduce admin and focus on serving more customers. The company values creativity, digital innovation, and practical results for its clients.
Role Description This is a full-time remote role for a Tour Guide who speaks German at Red Face. The Tour Guide will host virtual guided tours, presenting destinations, stories, and experiences to German-speaking audiences in an engaging and accessible way. Day-to-day tasks include planning and structuring tour content, delivering live or recorded tours, answering participant questions, and ensuring that guests feel welcomed and supported throughout the experience. The role also involves collaborating with the team to refine tour scripts, incorporate historical and cultural insights, and support promotional activities that attract new participants. The Tour Guide is expected to maintain high standards of customer service, represent the Red Face brand professionally, and adapt tours based on feedback and audience needs.
Qualifications
Role Description This is a full-time remote role for a Tour Guide who speaks German at Red Face. The Tour Guide will host virtual guided tours, presenting destinations, stories, and experiences to German-speaking audiences in an engaging and accessible way. Day-to-day tasks include planning and structuring tour content, delivering live or recorded tours, answering participant questions, and ensuring that guests feel welcomed and supported throughout the experience. The role also involves collaborating with the team to refine tour scripts, incorporate historical and cultural insights, and support promotional activities that attract new participants. The Tour Guide is expected to maintain high standards of customer service, represent the Red Face brand professionally, and adapt tours based on feedback and audience needs.
Qualifications
- Strong Guided Tours experience with the ability to lead engaging, well-structured tours for diverse audiences.
- Excellent Communication skills in German and English, including clear presentation and active listening.
- Proven Customer Service skills, with a focus on hospitality, empathy, and conflict resolution.
- Interest or background in History and culture, with the ability to translate complex information into accessible stories.
- Basic Sales skills to promote tours, encourage repeat bookings, and support cross-selling of related services.
- Comfort working in a remote, digital environment, including using video conferencing and online collaboration tools.
- Strong organizational skills, time management, and reliability in managing scheduled tours and administrative follow-up.
- Previous experience as a tour guide, presenter, educator, or host is beneficial.