Academic Advisor

Department Contact: Megan Boyd, [email protected] Internal or External Search: External - Open to all applicants Advertising Summary: Shifts: Sunday–Thursday, 8am-5pm MST Location Preference: Preference given to candidates in Albuquerque, New Mexico, but available to any eligible states. Work Eligibility: Not eligible in CA, CO, IN, NJ, NY, OH, OR, PA, WA, or MN Please Note: Travel and participation in in-person events are an integral part of supporting student and program success in this role. New Mexico State University’s Global Campus seeks two Academic Advisors to guide and support adult learners, promoting retention, persistence, and overall student success. The position includes managing a caseload, collaborating across departments, and using technology to enhance the student experience. Preferred technical connectivity requirements are outlined in the Preferred Qualifications section. Position Details Position Title: Academic Advisor College/Division: NMSU Global Campus Department: 440100-NMSU GLOBAL Location: Remote Offsite Location (if applicable): Target Hourly/Salary Rate: $43,908.80; Commensurate with Experience Appointment Full-time Equivalency: 1.0 FLSA Status : Exempt Bargaining Unit Announcement: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME). Contingent Upon Funding: Not Applicable Standard Work Schedule: Shift: Other Shift If Not a Standard Work Schedule: Sunday–Thursday, 8am-5pm MST Job Duties and Responsibilities: Under the general supervision of NMSU Global Campus and the daily work direction of the Associate Director for Academic Online Advising, the incumbent will advise and support NMSU Global students to ensure the retention, persistence, and success of the students in the program. This position works collaboratively with other departments to support enrollment, program development, and overall student success for adult learners. Responsibilities include assessing the need for academic support services and monitoring the progress of an assigned caseload of students. The Advisor also provides support services for new students, including orientation programs, academic prep programs, assessment and referral for basic skills course work and learning assistance services. The incumbent will work closely with faculty and other departments to accomplish program goals. Uses strong critical-thinking skills to help a diverse population of adult learners overcome a myriad of obstacles to fulfill their educational objectives. Ideal candidates enjoy working in a high energy, fast-paced environment that relies heavily on technology, demonstrates enthusiasm and initiative, possesses excellent interpersonal skills, and the ability to establish rapport with students. Individuals should provide exceptional service to every student and team member during each interaction. Key Accountabilities Include: Achieves KPI’s like persistence, retention, graduation, and student engagement utilizing preferred communication methods, and service level achievement. Improves quality of student interaction and engagement by sharing feedback from students. Provides service information by answering questions and helping connect students with appropriate experts. Ensure policies and procedures are complied with. Contact and meet with new and continuing students, resulting in increased enrollment. Provide students with information and resources to promote academic progress. Stay informed of current and changing rules, regulations and program requirements. Record interactions with students in Navigate and other tools. Performs other duties as assigned. Qualifications Required Education and Experience: Associate's Degree + 2 years of relevant experience or a Bachelor's degree. Equivalent Qualifications: Preferred Qualifications: Technical Connectivity Requirements: For roles that use call systems or provide synchronous support, employees must maintain a stable, low-latency internet connection capable of supporting continuous voice communications without interruption. Wired Ethernet is strongly preferred due to its reliability and call quality. Equivalent wired or business-grade connections may be acceptable if they meet all performance and stability requirements. These requirements are subject to reasonable accommodation in accordance with applicable law. Consumer Wi-Fi–only connections (without a hardwired device connection) are not accepted. Special Certification/Licensure: Working Conditions and Physical Effort Environment: Work is normally performed in a typical interior/office work environment. Physical Effort: No or very limited physical effort required. Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking. Risk: No or very limited exposure to physical risk.