🌟 We're Hiring: Accessibility Services Manager
📍 Location: United Arab Emirates (Remote)
🕒 Employment Type: Full-Time
💼 Experience Level: Mid-Level to Senior
🌐 Work Arrangement: Fully Remote
About Us
We are an inclusive and people-centered organization dedicated to creating accessible environments, products, and services that empower individuals of all abilities. Our distributed teams collaborate across Accessibility Services, User Experience (UX), Human Resources, Information Technology, Customer Experience, Product Management, Learning & Development, Compliance, Facilities, Operations, and Executive Leadership to champion accessibility, universal design, and equitable access across every aspect of our organization.
The Role
We are seeking an experienced Accessibility Services Manager to lead enterprise accessibility programs, accessibility governance, inclusive service delivery, and compliance initiatives. The ideal candidate will oversee accessibility strategy, accommodation services, accessibility assessments, digital inclusion programs, and cross-functional collaboration while ensuring accessible experiences for employees, customers, partners, and communities.
Key Responsibilities
- Develop and implement enterprise accessibility strategies, governance frameworks, policies, and accessibility roadmaps aligned with organizational objectives and inclusion commitments.
- Lead accessibility services across digital platforms, employee workplaces, customer support channels, learning environments, facilities, communications, events, and organizational programs.
- Collaborate with User Experience (UX), Product Management, Information Technology, Human Resources, Learning & Development, Facilities, Compliance, Legal, Customer Experience, Procurement, and Executive Leadership to integrate accessibility into organizational initiatives.
- Establish accessibility standards, universal design principles, inclusive service guidelines, accessibility governance processes, and continuous improvement frameworks.
- Conduct accessibility audits, digital accessibility assessments, usability evaluations, document accessibility reviews, facility inspections, and compliance gap analyses.
- Manage workplace accommodation programs, assistive technology services, accessibility support requests, and individualized accessibility solutions for employees and customers.
- Develop accessibility training programs, awareness campaigns, workshops, educational resources, and organization-wide inclusion initiatives.
- Partner with software development and UX teams to integrate accessibility requirements throughout product design, software development, procurement, and digital transformation projects.
- Coordinate accessibility remediation initiatives, monitor corrective actions, and ensure timely resolution of accessibility issues across digital and physical environments.
- Build relationships with disability advocacy organizations, accessibility consultants, technology providers, regulatory authorities, educational institutions, and community partners to strengthen accessibility programs.
- Monitor key performance indicators (KPIs) including accessibility compliance, audit scores, accommodation response times, remediation completion rates, accessibility training completion, customer satisfaction, employee engagement, digital accessibility maturity, and service quality.
- Conduct accessibility program evaluations, regulatory compliance reviews, benchmarking studies, stakeholder feedback assessments, and continuous improvement initiatives.
- Ensure compliance with UAE accessibility requirements, Web Content Accessibility Guidelines (WCAG), international accessibility standards, disability inclusion principles, data privacy regulations, and organizational governance policies.
- Manage accessibility services budgets, assistive technologies, accessibility software platforms, consulting engagements, vendor relationships, and strategic accessibility initiatives.
- Drive digital transformation through artificial intelligence (AI)-powered accessibility testing, automated accessibility monitoring, intelligent captioning, speech recognition, document remediation, accessibility analytics, workflow automation, and business intelligence solutions.
- Utilize Axe DevTools, WAVE, Siteimprove, Accessibility Insights, Microsoft Accessibility Checker, Adobe Acrobat Pro, Figma, Jira, Confluence, Microsoft 365, SharePoint, Power BI, Tableau, assistive technology platforms, accessibility testing tools, and project management systems to optimize accessibility services and generate actionable insights.
- Prepare executive dashboards, accessibility performance reports, compliance assessments, accommodation analytics, audit findings, service evaluations, accessibility roadmaps, and strategic recommendations for senior leadership.
- Lead, mentor, and develop accessibility specialists, accessibility coordinators, UX professionals, inclusion advocates, trainers, and cross-functional teams while fostering a culture of accessibility, inclusion, empathy, accountability, innovation, and continuous improvement.
Requirements
- Bachelor's degree in Human-Computer Interaction (HCI), Accessibility Studies, Information Technology, User Experience Design, Disability Studies, Education, Human Resources, Business Administration, Occupational Therapy, or a related field.
- Master's degree in Accessibility, Human-Computer Interaction, Inclusive Design, Organizational Development, Business Administration (MBA), or a related discipline is highly advantageous.
- Professional certifications such as Certified Professional in Accessibility Core Competencies (CPACC), Web Accessibility Specialist (WAS), Certified Professional in Web Accessibility (CPWA), Project Management Professional (PMP), or equivalent are preferred.
- Minimum 5 years of experience in accessibility services, digital accessibility, disability inclusion, user experience, accessibility compliance, workplace accommodations, or related roles.
- At least 2 years of experience managing accessibility programs, accessibility teams, workplace accommodation services, digital accessibility initiatives, or enterprise inclusion projects preferred.
- Strong understanding of WCAG, accessibility standards, universal design, assistive technologies, inclusive design methodologies, accessibility testing, accessibility governance, workplace accommodations, and regulatory compliance.
- Experience with Axe DevTools, WAVE, Siteimprove, Accessibility Insights, Microsoft Accessibility Checker, Adobe Acrobat Pro, Figma, Jira, Confluence, Microsoft Office Suite, SharePoint, Power BI, Tableau, accessibility testing platforms, assistive technologies, and digital accessibility tools.
- Familiarity with AI-powered accessibility technologies, automated accessibility remediation, speech-to-text systems, intelligent captioning, accessibility analytics, inclusive digital experience platforms, voice interfaces, and emerging assistive technologies is highly advantageous.
- Strong leadership, communication, stakeholder engagement, facilitation, advocacy, project management, analytical thinking, budgeting, and problem-solving skills.
- Ability to manage multiple accessibility initiatives while balancing regulatory compliance, user needs, accessibility standards, organizational priorities, budgets, timelines, and business objectives.
- Ability to work effectively in a remote environment with distributed teams, accessibility experts, technology providers, regulators, executives, advocacy groups, and global stakeholders, with occasional travel for accessibility assessments, workshops, conferences, training sessions, and strategic planning meetings as required.
What We Offer
- Fully remote work arrangement with flexible collaboration across global accessibility, technology, and business teams.
- Competitive compensation package with performance-based incentives.
- Comprehensive health and wellness benefits.
- Professional development and accessibility leadership growth opportunities.
- Exposure to AI-powered accessibility technologies, digital inclusion platforms, intelligent assistive solutions, and next-generation accessibility innovations.
- Collaborative culture focused on inclusion, empathy, innovation, accountability, and continuous improvement.
- Opportunity to create meaningful impact by advancing accessibility, promoting inclusive experiences, and helping build a more equitable future for employees, customers, and communities.