Client Services Manager- Dubai (UAE) -

Company Overview LTF Digital is a leading digital marketing agency specialising in the medical aesthetics industry. We help clinics and practitioners connect with patients, build their brands, and grow their businesses through cutting-edge digital strategies. Our team is passionate about creating impactful campaigns, delivering measurable results, and fostering strong client partnerships. We offer a collaborative, dynamic, and remote-friendly work environment where your contributions will make a difference. Job Summary We’re seeking a skilled and client-focused Client Services Manager (Contractor) to serve as the key point of contact for our aesthetics clients across the UAE and UK. You’ll be responsible for the day-to-day coordination of marketing projects, maintaining client relationships, and ensuring campaign delivery stays on track. This is a delivery-focused, client-facing role ideal for someone with excellent organisation, communication, and problem-solving skills. You’ll work directly with internal departments (content, design, SEO, PPC) to ensure each campaign meets expectations and is delivered on time. This is a remote contractor role, working 40 hours per week. You must be based in Dubai or the wider UAE region and eligible to invoice as an independent contractor. Key Responsibilities Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs, goals, and expectations. Project Planning & Execution: Develop detailed project plans, and timelines, and manage execution to ensure on-time and on-budget delivery. Communication & Reporting: Provide regular status updates, reports, and insights to clients, keeping them informed throughout the project lifecycle. Problem Solving & Issue Resolution: Anticipate potential challenges, proactively address issues, and escalate concerns when necessary. Team Collaboration: Work closely with internal teams (design, content, marketing) to ensure seamless project execution and client satisfaction. Continuous Improvement: Identify opportunities to optimise processes, improve client experience, and enhance service offerings. Cross-Functional Service Development: Comfortable liaising with creative, content, and marketing teams to progress delivery Qualifications Experience: Minimum of 2 years of experience in client services role or FoH, account management, or a project management role. 2 x years of experience in digital marketing or the medical aesthetics industry. Project Management Skills: Proven ability to manage multiple projects simultaneously, prioritise tasks effectively, and meet deadlines. Communication: Exceptional verbal and written communication skills, with the ability to tailor communication to different audiences. Problem-solving: Strong problem-solving mindset with the ability to think critically and find creative solutions. Adaptability: Ability to thrive in a fast-paced and dynamic environment, managing shifting priorities and client demands. Client-Focus: Passionate about delivering exceptional client experiences. Remote Work Proficiency: Self-motivated with the ability to manage time and projects independently in a remote environment. Preferred Qualifications 2 years in a marketing agency environment Medical Aesthetics experience Experience with CRM systems (e.g., HubSpot, ClickUp) Contract Type and Compensation Competitive Contractor rate between AED 9,000 to AED 13,500 per month, depending on experience and capability Contractor (freelance/self-employed) Full-time availability – 40 hours per week No benefits included Must have Right to Work in UAE - No Sponsorship offered