Account and Success Manager (m/f/x)

The Position We are looking for an Account and Success Manager to own the relationships with the agencies in the TikFinity ecosystem and make them succeed with our tools. TikFinity builds software tools for streamers and the TikTok agencies we work with have rosters of streamers who rely on them. Through TikFinity, these agencies get to work with our tools better and more cost-effectively: unique features, hands-on support, and early access to what's coming next. You'll be the operational engine behind this: onboarding agencies, keeping them close through regular calls, and channelling their feedback straight into our product. On top of that, you'll help us open a new advertising vertical selling campaigns to creators through their agencies. This is a hands-on, roll-up-your-sleeves role for someone who lives in daily customer contact, not a purely strategic seat. Duties Own the day-to-day relationships with agency partners in the TikFinity ecosystem Onboard new agencies and guide them to real, measurable success with our tools Spend the majority of your time in direct customer contact calls, support, check-ins Run structured feedback loops: systematically gather agency feedback and prepare it for our product team Support the rollout of campaigns sold to creators through their agencies Keep partners, deals, and follow-ups moving reliably and over the long haul Help identify new agency partnership and campaign opportunities Division Requirements Excellent English, written and spoken you communicate with international agencies at a near-native or native level A hands-on, operational mindset you get things done in the day-to-day Strong perseverance and follow-through you stay on top of clients and deals, even when it gets repetitive Comfortable in daily, client-facing communication Solid know-how of the creator & streaming economy and its players Industry experience in the creator / streaming / agency space Great to have Prior account management, customer success, or B2B partnership experience Experience working with TikTok agencies, talent management, or influencer-driven growth A feel for advertising and campaign work What we offer StreamTV offers a friendly working atmosphere where people talk to each other on an equal footing, a competitive salary, a 100% remote setup with flexible working hours, and a diverse, international team plus the opportunity to positively impact streamers' and viewers' experiences. You'll take real ownership of our agency relationships and help build a new advertising vertical from the ground up. Compensation Annual gross salary for this position ranges from €40,000 to €50,000 (full-time, permanent employment in Germany). Depending on the type of employment and country, we're open to negotiate.