Account Assistant

Purpose of the Job

The Account Assistant supports the Client Engagement team in executing projects by generating door lists, managing change requests with the client, data-entry into hub to generate PO’s & invoices, and working with suppliers to complete production orders.

Key Responsibilities

• Collect project requirements and manage production timelines in coordination with suppliers and the warehouse to ensure complete and on-time delivery.
• Generate door lists for production managers to build RFP’s.
• Enter and maintain project data in the internal procurement system, including purchase orders, and invoices.
• Act as a liaison between clients, internal teams, agencies, and suppliers to ensure smooth communication and workflow.
• Track project progress by obtaining updates from vendors and reporting milestones to the Client Engagement team.
• Ensure all activities comply with SLAs, contractual terms, and company policies.
• Process client invoices according to standard procedures.
• Report to the team lead for assignment updates and prioritization, ensuring alignment with project goals.

Knowledge, Skills + Experience

• 1+ years of experience in customer support or project coordination.
• Bachelor’s degree or equivalent experience.
• Intermediate English (desireable).
• Basic Excel and Microsoft Office skills.
• Strong written and verbal communication skills.
• Quick learner with adaptability to new technologies.
• Ability to manage deadlines and work in a dynamic environment.