Account Consultant I

The Account Consultant I provides day-to-day account management and cultivates relationships with an assigned group of fleet management clients, striving to continuously exceed customer expectations and deliver on time orders. Focuses on accurate order execution, responsive customer service, and timely coordination with internal teams, vendors, and dealerships. Schedule: Monday-Friday, 8:00am-4:30pm Compensation: $52,000-$62,000/yr Essential Job Duties Review incoming orders to ensure all information has been collected; expedite urgent orders and track through completion; follow up with internal departments on details related to order processing and initiate problem resolution as needed. Contact dealerships regarding vehicle availability for up-fitting, decal installs, and key programming; release vehicles for pickup and delivery of orders to meet client needs; respond to customer questions and requests via email and phone in a timely manner. Generate ongoing client metrics reports and distribute according to schedule; update customer and client data and verify accuracy of information when working in customer files; maintain relationships with key vendors. Audit invoices for accuracy and completion; oversee title and registration processing; administer accounts receivable to help keep client accounts in good standing; represent ACERTUS professionally and take personal responsibility to manage change. Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.) This position requires a High School Diploma or equivalent. Associate Degree is preferred. Must have one to three years of experience in customer service, customer contact, or account coordination in an office environment. Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position. Proficient in Microsoft Office programs, strong Excel, and other general office equipment. Organized thinker with exceptional attention to detail and the ability to effectively organize, prioritize work, and manage multiple tasks simultaneously. Excellent communication skills, both verbally and in writing, with the ability to build strong client relationships and deliver exceptional customer service. Ability to proactively research and resolve routine problems; understanding basic accounting related to billing and invoices; knowledge of title and registration, project management, transportation, and logistics is helpful. Company Benefits Medical, Dental, and Vision Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity Company Paid Basic Life and Long-Term Disability Company Paid Time Off (PTO) 7 Company-Paid Holidays plus 1 Floating Holiday 401(k) with company match Tuition Reimbursement, Financial wellness resources, Retirement planning, and legal services Employee discount programs Complimentary Grubhub+ membership Casual dress code Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job. General office conditions. Exposed to moderate noise levels. Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Required to use close vision and be able to focus. Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk. Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer. Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment. Regular attendance is a necessary and essential function. This job description is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other reasonably related duties as assigned to meet business needs. ACERTUS reserves the right to modify, revise, or update job duties, responsibilities, and requirements at any time.