Account Director

• Leads, manages, and develops the Account Management team, coaching, mentoring, team development, training, recruiting, resource utilization and issues management
  • Approves time-off requests, timecards, and expense reports
  • Conducts performance reviews; executes developmental plans and disciplinary actions
  • Facilitates team member awareness and action through timely, accurate, and complete communication
• Ensures team has in depth knowledge of tactics involved with medical communications strategic planning, content development, and peer-to-peer activities
• Initiates and leads department process improvement to deliver exceptional services and products that add value to our clients’ objectives
• Create structure, experience, and roles within the team that ensures projects and department functions smoothly in absence of team members and/or department director
• Build collaborative relationships with cross functional team leadership to include regular touch base meetings to align on client needs, team performance, and direction
• Develops and executes department short- and long-term planning
• Promotes company idea generation and brainstorming for the development of service/product offerings
• Supports the response and management of brand-driven and company-driven RFP’s
• Collaborates with Chief Operating Officer to create revenue forecasts and growth initiatives
• Collaborates with leadership team in developing and executing policies, procedures, and standards

To be successful in a career position, an individual must not only be able to perform the essential functions of the job, but also excel at them in an expert manner. The following are essential to success:

• Exemplification of FORCE attributes: This is the essence of FORCE. Every individual member of the team embodies these characteristics. These attributes include passion for success, accountability, sound judgement, adaptability, professionalism, creativity and innovation, ethical work with integrity, quality, and caring.
• Exceptional/superior Communication skills: The ability to effectively communicate is vital to success. These skills include speaking and writing clearly and effectively balancing both listening and talking in conversations and meetings, being resilient in difficult situations, presenting effectively to the needs of the intended audience, and giving and receiving feedback for continuous improvement
• Exceptional/Superior Relationship management skills: Relationship Management centers on an individual’s ability to manage interactions to provide service and to support the organization. These skills include being attentive to the customer’s needs, collaboration with teammates, leadership, the ability to influence, identifying and solving problems, working through conflicts by encouraging open communication, strategic thinking, and effective delegation.
• Proficient/advanced Leading others skills: This competency encompasses the ability to earn the right to lead people toward meeting goals and objectives. Inherent in this cluster is the ability to provide an inclusive workplace that fosters the respect and trust that enables the development of others, inspires the team, and appropriately sets the vision for the organization

Education and/or Experience

College degree (advanced degree a plus) and a minimum of 15 years related experience, or equivalent combination of education and experience in medical education, pharmaceutical marketing/advertising and/or healthcare marketing/advertising.