Account Director, Client Services

Account Director, Client Services SALARY: $100,000 - $110,000 Placement within the range for this position is based on a number of factors, including but not limited to, years of experience, relevant qualifications, skills, local market and budgetary considerations. LOCATION: Los Angeles, LA (Remote) Who are we? Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact. Founded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world’s largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships. As an Official Global Marketing Partner of TikTok, YouTube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system. From concept to conversion, the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales. With 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 6,000+ campaigns for leading brands including Spotify, SharkNinja, Google, Nike, Disney, and Coca-Cola. Job title Account Director, Client Services Reporting of the role Group Director, Client Services Overview of the job As an Account Director, you will work within the Client Services team to oversee and execute brand campaigns in post-sale by delivering best in class client service and account management. You will be focused on Travel + Beauty clients but could eventually support a large portfolio of brands across a broad range of industries. 3 best things about the job Collaborating closely with some of the most iconic global brands. Leading and mentoring a driven team, supporting their growth and development. Serving as a primary point of contact for clients, offering valuable updates, insights, and strategic recommendations. Measures of success - in the first few months, you will have: Built rapport with direct reports, gaining a clear understanding of how your role fits within the broader team structure. Establish regular meeting cadences to ensure ongoing communication and alignment. Attended client meetings to answer questions and start understanding their processes, goals, priorities, and expectations for ongoing campaigns. Reviewed key workflows such as templates, campaign delivery, creator negotiations, reporting/analysis, and pricing/budgeting. Began implementing any process improvements you identified. Gained proficiency with essential internal tools including our platform, Waves, G-Suite, Slack, revenue recognition policies and documents, and HubSpot, ensuring smooth management of all campaign-related tasks. Successfully supported new campaigns, including setup, timeline management, negotiation, contracting, content review, and campaign delivery. Collaborated closely with your team, maintaining clear communication both internally and externally while delivering final analysis and reporting. Roles & responsibilities: Oversee campaign execution in its entirety for many campaigns at any time. Build and foster strong client relationships alongside the Sales lead, managing expectations and sharing updates and next steps. Manage a team of client service individuals, building trust and a strong team mindset with those who support you on campaign execution. Take ownership of accounts in post-sale to help drive consistent upsells and repeat business for the sales team. Support on pitches for key clients and pull indicative creators and provide feedback and knowledge on scope, pricing, etc., where needed. Achieve and exceed quarterly revenue goals for Gross and Net revenue, and educate your team on the importance of staying within budgets. Be an expert at budget management, forecast and track project costs and update clients on spendings. Lead in revenue recognition and delivery of campaigns to keep leadership aware of any swings. Ability to lead on creating Post Campaign Analysis Reports & Quarterly Business Reviews and presenting to the client An exceptional performer and highly organized & effective leader focused on continuously improving client service and delivery for high impact results. What you will need: 6+ years working in an agency or brand within client services, influencer marketing, advertising, social, media, and/or creative. 3+ years of management experience. Proven expertise in account management, creator management, measurement, paid media, and working within a revenue organization. Experience in delivering post-campaign analysis reports and presentations. Skilled in reviewing legal agreements with creators and brands, with a clear understanding of usage rights and payment terms. Experience with revenue recognition systems and processes. Strong commercial awareness and exceptional organizational, communication, and leadership skills. Proven ability to identify and source creator talent. Experience negotiating contracts with creators, agents, managers, and/or attorneys. Skilled in scoping and planning content calendars based on creator rates and client KPIs. Experienced in creator outreach and managing relationships across platforms including TikTok, Meta, YouTube, Pinterest, and Snap. Adept at managing multiple campaign responsibilities and projects simultaneously. Highly comfortable with spreadsheets, numbers, and data analysis. Confident leading client calls, presentations, and strategic conversations. Nimble, forward-thinking, and comfortable navigating ambiguity. Positive, collaborative, and naturally exudes leadership presence. A general understanding of the travel and beauty marketplace is a plus. Experience designing decks and a genuine love for the travel and / or beauty space are both strong bonuses. A few of our core benefits: Medical Benefits through Insperity Wellbeing support including EAP & Mental Health cover 401K with match opportunity 22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs) For more information on our benefits, perks and what makes us unique, please visit our website here At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry. Department Client Services Locations Los Angeles Remote status Hybrid