idX Corporation, the preeminent designer & manufacturer of consumer environments, offers a comprehensive, streamlined solution to managing programs from concept through completion. idX has an unparalleled combination of capabilities and advantages on a global scale that truly differentiates us in the marketplace.
Job Summary
The Account Executive has overall responsibility for the successful execution of assigned accounts. This manager will typically be assigned larger, more complex, customer accounts, as well as multiple accounts requiring junior level project management associates in support of successful execution. Responsibilities include customer coordination of design definition, value engineering, internal communication and coordination of manufacturing, delivery, installation and continued on-going customer service. The Account Executive will provide the leadership/coordination and staff management of all activities related to assigned projects while exercising every viable opportunity to procure additional business from assigned accounts
Travel: 30% domestic travel around the United States
Principal Duties and Responsibilities
Grow customer account value through strategic business planning and interface with management and sales as defined in the SAA.
Acquired new account growth through excellence customer service and account execution
Define, build and train for staff excellence in the account team
Procure complete definition for each project and clearly define the customer’s expectations to the support team at the division
Review strategic Value Engineering opportunities with customer(s) for mutually beneficial cost savings
Ensure products are engineered to customer specification
Develop or manage the development of a project time line for every project. Coordinate with Master Scheduler to develop “project launch cycle” and monitor progress and develop corrective actions where needed
Coordinate with Purchasing Department to ensure on time/on budget material procurement
Participate in prototype development and review process
Monitor production of product through both physical review of work in process and through review of labor and costing report data. Aid in development of corrective actions where needed
Lead Gross Margin Improvement Initiative for related projects to drive cost savings, price increases, and value engineering
Provide shipping instructions including verification of site off load conditions where applicable
Facilitate and assist in the completion of customer inventory reports and their review
Monitor and manage customer inventory attempting to reduce risk of obsolescence
As production capacity requires, facilitate outsourcing of production and services
Provide technical back up to Sales and Estimating as required
Visit manufacturing locations to review new products before primary manufacturing and shipments begin
Provide monthly Sales Forecast for assigned customer(s), with assistance from Sales where applicable
Perform postmortems on successful and unsuccessful projects to determine root cause issues and opportunities for future improvement
Manage cost of quality impact and established root cause for future COQ reduction
Partner with Graphics design/development to prioritize & execute customer requests & new design initiatives
Qualifications
15+ years' experience of Account Management in wood and/or metal manufacturing, interior signage & consumer environments industry preferred
10+ years' experience leading, managing and motivating a project management team within a large manufacturing company
Must have a proven ability to create and maintain spreadsheets utilizing MS Office Programs such as Work and Excel
An understanding of ERP fundamentals
Architectural/Interior Design technical knowledge expertise
An understanding of files, processes, materials & equipment that are unique to interior signage industry
Ability to express oneself professionally utilizing both verbal and written communications
Unparralled Customer Service Focus & Organizational skills and a team player mentality is critical
Demonstrated ability to manage multiple projects within expedited timelines (often less than 4 weeks).
Exposure working on multimillion dollar accounts
Proven ability to lead large sized programs from concept through to completion
Proven ability to lead and successfully manage programs across various geographic areas
Demonstrated ability to manage and motivate various project management team members, including project coordinators and project managers, in order to fulfill customer demands effectively and to the highest quality
Proven ability to support a team environment with an open communication culture
Experience setting clear team goals that result in meeting all account deadlines and exceeding customer expectations
Proven ability to monitor team performance and provide coaching and review as needed
Proven ability to discover training needs and provide coaching in order to develop team members
Salary Pay Range: $110,000 - $135,000 annually dependent on experience*
*pay range may be adjusted depending on cost of living
Bonus/Incentive Pay
Annual performance bonus opportunity based on Company and specific business unit ROI and PBOP achievement criteria and individual job responsibility and performance.
Benefits currently offered to our employees:
Medical insurance
Health savings account with company contribution
Dental insurance
Vision insurance
Basic and voluntary life insurance
Disability insurance
401(k) plan with company match
Paid vacation and holidays
Stock purchase program with employee discount
Educational reimbursement
Wellness programs and challenges
Other supplemental benefits
The Company is an Equal Opportunity Employer.