ACCOUNT EXECUTIVE

ACCOUNT EXECUTIVE Fully Remote • Austin Corporate HeadQuarters - Austin, TX 78726 Apply Overview Position Type Full Time Job Shift Day Travel Percentage Negligible Category Customer Service Apply Description Account Executive Job Overview The Account Executive is responsible for managing and directing the front-line relationship with clients, including, but not limited to, key decision-makers HR leadership, Brokers, and C-level- partners, and internal staff delivering the total health benefits administration solution. They are responsible for managing the relationship, performing analysis and assessment of the benefit plan, recommending strategies, assuring superior service levels and plan effectiveness, the overall retention of the business, and upsell FBG products where appropriate. How will you demonstrate our values and positively impact our business? DELIVER SERVICE Respond to client inquiries within 24 hours, acknowledging and building expectations for resolution; deliver on commitments. Assure delivery of fully executed client contracts, including but not limited to Plan document, Summary of Benefits. Create and maintain a proactive interaction with clients, brokers, business partners, and vendors adequately to identify and address problems and issues expeditiously. Communicate and assure client compliance with federally mandated requirements ESPRIT DE CORPS Evaluate client needs and lead cross-functional teams to design, plan, configure, and implement products and services on a timely basis - Renewals, New Client implementation. Assist leadership team in guiding and mentoring Account Managers and Account Management Associates. BRING GUSTO Analyze and evaluate client's plan performance and seek opportunities to upsell/cross-sell FBG products and services while improving the overall service experience to clients and their members. Work as a responsible team member supporting projects relating to problem resolution, research, implementations, enrollments, and renewals BE EXPERTS Build and maintain a strong understanding of product/service delivery systems and infrastructure adequate to identify and address problems and issues, including information requests, expeditiously Develop and maintain a thorough understanding of client's objectives for their plan; discuss key performance indicators, analyze issues, and recommend/model changes necessary to achieve those objectives. Develop and maintain familiarity with FBG reporting and analysis tools to report plan performance metrics to brokers, consultants, and clients. Participate in team training, sharing your knowledge of health benefits, products, processes, compliance, data analysis, communications, problem-solving, and project management. OWN IT Schedule and lead client "delivery centered meetings," communicating progress in gathering required data, research, and supporting analysis, including preparing and distributing helpful documents to guide the discussion Build and maintain an effective feedback infrastructure to gather critical intelligence on client satisfaction from all sources related to the client's total product/service experience, including brokers, consultants, vendors, partners, stop-loss carriers, etc., to assure maximum opportunity to retain the business and related revenues Specific Knowledge, Skills, and Abilities Strong verbal and written communication skills Comfortable working and communicating across operational areas within the organization Can appropriately handle confidential and sensitive information Ability to present to clients and executives in a confident manner Superior client service attitude complimented with motivation and passion Driven desire to succeed married to a highly developed work ethic Great attention to details; particularly those driving benefit plan performance Ability to work independently/autonomously and proactively as well as collaboratively as a senior member of the account management team Analysis - ability to identify problems/issues and propose high-performing solutions Education and Experience Bachelor's degree or equivalent education and related experience Five to ten years of experience in Health plan and/or payroll-cycle benefit plan administration Extensive knowledge and experience in the group health insurance industry for fully-insured and self-funded plans and Healthcare Reform Experienced in dealing with clients and brokers Have the ability to manage multiple priorities independently and simultaneously and maintain deadlines Self-starter capable of taking the initiative and working interdependently with other staff, team player Extensive experience and demonstrated proficiency in all MS Office applications, including Word, Excel, Access, and PowerPoint. Additional details Business Travel: Travel is less than 25% Physical Requirements: Ability to lift 25 pounds Job Type: Full-time Qualifications Fringe Benefit Group provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.