Account Executive - Loyalty

About us

At Gratifii, we believe loyalty should feel good. For businesses and for their customers. We design, build and run rewards, loyalty and incentive programs for some of the region’s most recognisable brands. Our work spans both B2C and B2B: consumer loyalty, member engagement, employee recognition, channel partner incentives and reseller programs. We bring creative, rewards content, campaign management and program operations together under one roof.

Today we work with 90+ clients across APAC, connecting with more than 20 million customers, members and employees. Our supplier ecosystem now sits at several thousand partners.

Our roadmap is clear: to be the leading end-to-end partner in loyalty and rewards across the region.

Grow your career in loyalty, with a team that's got your back.

Love working with people and keeping things running smoothly? As our Account Executive, you'll work closely with our Client Services Managers, supporting them across a portfolio of key clients and helping their loyalty and rewards programs shine.

You'll be a trusted right hand to the team. Day to day, you'll help prepare briefs, coordinate projects, pull together results and keep everyone in the loop, so our Client Services Managers can focus on strategy and growing client partnerships. Along the way, you'll learn how great programs are built and pick up the skills to grow into a client management role yourself.

You'll also work alongside specialists across creative, technology, rewards and loyalty, and report to the Head of Client Partnerships. With an experienced team around you, there's plenty of room to learn, contribute and grow as we do.

What you'll do

• Support our Client Services Managers: Work hand in hand with the team on day-to-day account activity, helping manage priorities and making sure nothing gets missed.
• Be a reliable point of contact: Keep in regular touch with clients on project updates, questions and approvals, so they always feel well looked after.
• Help bring ideas to life: Prepare clear briefs and work with our creative, tech, rewards and loyalty specialists to get initiatives delivered.
• Keep things on track: Coordinate timelines, schedules and approvals so projects run smoothly from kick-off to delivery.
• Pull together insights: Help prepare performance reports, client updates and meeting materials that show what's working and where we can improve.
• Contribute ideas: Share your thoughts on new campaigns, reward offers or ways to engage members. Fresh perspectives are always welcome.
• Take ownership: Stay organised, keep the team and clients informed, flag issues early and follow through on what you've committed to.

What you'll bring

• 1 to 2 years in client services, account coordination, marketing or a similar client-facing role. Experience in loyalty, rewards, agency or tech is a bonus, but not essential.
• A genuine interest in people, and a natural ability to build rapport with clients and colleagues.
• A supportive, team-first approach, and enjoyment in helping others succeed.
• Strong organisation skills and great attention to detail.
• Clear, considered communication, both written and in person.
• A positive, can-do attitude and an eagerness to learn.
• Confidence to ask questions and share ideas. You don't need to know everything, because you'll have experienced people right beside you.

Why you'll enjoy working with us

At Gratifii, we build the loyalty and rewards technology that helps brands across Australia, New Zealand and Asia make their customers feel good. You'll join a small, ambitious team where ideas move fast, people genuinely back each other, and your work makes a visible impact. We offer hybrid working arrangements (3 days in the office, 2 days WFH), access to the same amazing rewards and incentives that our clients get, and real room to grow.

Ready to start your next chapter?

If this sounds like the role for you, we'd love to hear from you. Apply via LinkedIn with your CV and include your salary expectations. Questions? Email us at info@gratifii.com

You must have the right to work in New Zealand or be eligible for a work-sponsored visa.