Account Growth Associate

Account Growth Associate — Inbound Sales

About Pacten

Pacten is an AI-powered operating system for service businesses, made up of 15 connected apps that run every part of the business — sales, customer relationships, operations, finance, and day-to-day processes — in one platform.

Pacten helps businesses manage everything from leads, customer communication, bookings, payments, and follow-ups to procurement, inventory, sales, finance, and other core business operations. We are also increasingly helping businesses attract new customers through managed advertising.

Unlike traditional software that requires stitching together multiple standalone tools, Pacten brings all 15 apps together in one connected system. It is built for both established businesses and startups that run their businesses through WhatsApp, Instagram, Facebook, and their websites—and want to keep it that way.

Role Description

We are looking for an Account Growth Associate to join our team in a full-time remote role.

As an Account Growth Associate, you will be responsible for converting inbound leads into paying customers on Pacten’s Studio subscription. You will engage prospects who have actively expressed interest in Pacten through channels such as website forms, advertising campaigns, landing pages, and other lead-generation activities.

Your role will involve responding promptly to new leads, understanding their business needs, presenting the value of Pacten, handling objections, and guiding qualified prospects through the sales process to close. You will report to a Growth Manager as part of the wider growth team.

You will work closely with the wider team to ensure a smooth transition from sales to onboarding while providing feedback that can help improve Pacten’s sales process and overall customer experience.

Key Responsibilities

• Respond promptly to new inbound leads and initiate conversations with prospects who have expressed interest in Pacten or accounts under its subscription.

• Contact and engage prospects through phone calls and other approved communication channels.

• Ability to make up to 100 outbound calls per day as required.

• Develop a strong understanding of Pacten’s products, services, features, and value proposition, with particular depth on the Studio subscription.

• Handle questions, concerns, and objections confidently throughout the sales process.

• Follow up consistently with interested prospects and move opportunities through the sales pipeline.

• Convert qualified inbound leads into paying customers and consistently work toward achieving sales targets.

• Maintain accurate lead and customer information in the CRM.

• Track calls, follow-ups, opportunities, conversions, and other relevant sales activities.

Qualifications

• Proven experience in inbound sales, high-impulse sales, or a similar customer-facing sales role.

• Demonstrated ability to convert inbound leads into paying customers.

• Strong telephone communication, interpersonal, and active listening skills.

• Experience with objection handling, follow-up, and closing.

• Strong negotiation and closing skills.

• Goal-oriented mindset with a strong focus on achieving and exceeding sales targets.

• Ability to work independently and manage time effectively in a remote environment.

• Proficiency in CRM software and sales tools.

• Experience selling SaaS products, professional certification courses, or other education-related offerings is an added advantage.

• Strong spoken English are essential.

• Experience working with in EST working hours is essential.

What We’re Looking For

We’re looking for a highly motivated and commercially driven sales professional who knows how to turn interest into revenue.

The ideal candidate is confident on the phone, quick to respond to new leads. You should be comfortable handling objections, following up persistently without being pushy, and confidently asking for the sale.