Account Management Senior Specialist for a Sustainability SaaS

Account Management Senior Specialist for a Sustainability SaaS We are looking for an experienced Account Management Specialist to work within our LCA Account Management team, focused on the Nordic market and large global customers. Why One Click LCA Group? We have united the world’s leading sustainability solutions to accelerate the transition to a zero-carbon future. With One Click LCA and SimaPro now under one umbrella, we bring together the most trusted, science-based tools and expertise in the industry. Our combined platforms power environmental transparency, decarbonisation, and circularity across different industries and product value chains. By integrating deep methodological expertise with innovative, AI-driven technology, we enable organisations to measure, understand, and reduce environmental impacts with accuracy and efficiency. Our solutions empower companies to make better decisions for the planet at scale. Here you will join a supportive, effective, and mission-oriented team in a flexible, friendly work environment. You will be working with cutting-edge tools and a team of world-class professionals around the globe to solve one of the world’s biggest challenges. This full-time, permanent position is available on a remote basis for candidates based in the Nordics / EU. What you will do: You will lead our efforts to retain and grow our existing customer base, focused on mid-tier and large customers, playing a key role in driving our Gross and Net Revenue retention Build strong, trusted relationships with our customers as the basis for revenue expansion and retention Own and manage our renewals so that this compelling event is maximised as much as possible Identify, nurture, and close expansion opportunities, utilising our impactful array of products for cross-sell and effectively white space mapping your portfolio Use the data at your disposal and work closely with CS Ops to proactively identify customers at risk of churn and work across teams to find solutions to retain them Work closely with colleagues in the Nordics market team to act on industry opportunities, attend events and back up marketing campaigns Proactively segment and sort accounts under your management to ensure your time is spent targeting the right customers, in the right order There are plenty of opportunities to drive improvements in the way we retain and grow our customer base. You will be expected to seize them and be a changemaker for the better What you need: You have proven experience in B2B SaaS, working in Customer Success or Account Management to drive NRR across a portfolio of customers Experience in identifying, nurturing and closing €15,000+ revenue expansion opportunities Data-driven. You use the data at your disposal to identify insights and come up with plans to act on them You are proactive and creative. Each customer is different, and you love figuring out how to engage them You are happy picking up the phone to customers as a way to drive retention or expansion You are an orchestrator and a collaborator. You know you can’t win every retention battle or expansion opportunity on your own, and you know when to engage sales, product, CS or others to maximise the chances of success You are metrics-driven. You thrive on challenging individual and team targets You are fluent in English, our working language, and also in Finnish and/or Swedish, reflecting the region you will cover Experience in LCA, building sustainability or embodied carbon-related fields is not essential but would be beneficial What we offer: Work in a growing business that helps bring about a zero-carbon future Fulfilling, meaningful work at a successful, stable and fast-growing business Substantial freedom, with no fixed hours and remote working Challenges, substantial responsibility and the chance to see the results of your work directly Competitive compensation and opportunity for professional development A dynamic, friendly, motivated and diverse team of top-notch professionals Great colleagues, social events and ability to contribute to market transformation Interested? We are eagerly waiting for your application until 27 September 2026 . Applications are reviewed upon receipt, so please apply promptly to be considered. Department LCA Customer Success Locations Helsinki HQ, Sweden Remote status Fully Remote How do we do this We train, equip and support the makers of a zero-carbon future to tackle low-carbon design, planning, manufacturing, and procurement using life-cycle assessment to achieve zero. This is how we do it: We train everyone in the world to life-cycle assessment via One Click LCA Academy for free. We provide software tools to decarbonize any project or product anywhere in the world. We create free resources and policy tools to power all the makers of zero-carbon future. We aim to power one million users by 2035. How we live our purpose in our work Maximizing our decarbonization impacts We’re training tens of thousands of people for free annually via One Click LCA Academy. We provide One Click LCA Planetary, a free embodied carbon software for everyone. We author free policy papers and best practice guidelines for governments and businesses. Supporting decarbonization outside our direct business We invested over 150 000 EUR in the creation of a surplus construction materials marketplace business to reduce site wastage and advanced regulations supporting this activity. We have invested 150 000 EUR in the construction of new primary wind power in Finland. We donate annually to a number of sustainability NGOs in line with our mission. Minimizing our internal carbon impacts We’re a proud signatory of the World Green Building Council Net Zero commitment and shall achieve zero carbon facilities by 2030. We’ve invested in primary wind power generation capacity to power our entire operations. We minimize travel emissions by supporting remote work and encouraging public transport. We do not serve meat in any company events or dinners and use plant-based milk. We operate a paperless business. Company culture We have a very supportive, highly expert, and friendly team of colleagues. We leave staff a great deal of autonomy & freedom; you can get done what needs to get done. We have a low hierarchy and support an open flow of information. Our team is highly international and represents well over 40 nationalities. We work on the same mission together with our customers to create a zero-carbon future. Helsinki HQ Join a supportive, effective and mission-oriented team Work with cutting edge tools and a team of world-class professionals and leading organisations to solve one of the world`s biggest challenges - decarbonizing buildings and construction, responsible for 40 % of global carbon emissions. About One Click LCA One Click LCA is a Helsinki-based tech company decarbonizing construction and manufacturing with world-leading, easy-to-use, and automated life-cycle assessment (LCA) to calculate and reduce the environmental impacts of building, infrastructure, and renovation projects — as well as construction and other manufactured products. It also enables manufacturers to generate and publish third-party verified EPDs and allows assessment of circularity, life-cycle cost, and soon also biodiversity. One Click LCA is used in +170 countries. Its decarbonization platform includes a unique global database with +500,000 LCA datasets, and it supports +140 standards and certifications, including LEED, BREEAM, GRESB and other national regulations. One Click LCA was founded in Finland in 2001 and has a team of +330 people on all continents. Learn more at: www.oneclicklca.com Founded in 2001 Co-workers +330 Applicant tracking system by Teamtailor