Account Management Specialist

Job Description This is a remote position. About Us: We’re Level, a people-first recruiting and staffing company that connects talented Filipino VAs with US clients. We move fast, we grow fast, and we take care of our team. Our culture is built on dependability, great relationships, humility, and doing what’s right. If you want a workplace that feels supportive, ambitious, and genuinely human, you’ll love it here. ​ We are seeking a driven and experienced Account Management Specialist to join our growing team. This is a great opportunity for a relationship-focused professional who excels at managing client portfolios, identifying growth opportunities, and delivering consistent value. If you have a strong background in account management and are ready to take ownership of meaningful client relationships, we'd love to hear from you. This is not an entry-level position. What You’ll Do: Own and manage a portfolio of client accounts, serving as the primary point of contact and trusted advisor for each client. Build and nurture long-term client relationships through regular check-ins, business reviews, and proactive communication. Understand client goals and needs deeply, ensuring they consistently get maximum value from our services. Identify opportunities to grow accounts through upsells, renewals, and referrals. Resolve client concerns promptly and effectively, turning challenges into opportunities to strengthen the relationship. Drive client advocacy by facilitating testimonials, referrals, and online reviews. Develop and execute account strategies that improve client retention, satisfaction, and loyalty. Track and analyze client feedback and account health metrics to identify risks and opportunities. Lead smooth onboarding and offboarding experiences for clients. Maintain accurate and up-to-date records across CRM and account management tools. Qualifications: Proven experience in client relations, account management, or a similar role, preferably within the staffing or recruiting industry. Exceptional verbal and written communication skills. Strong interpersonal skills with the ability to build and maintain lasting relationships. Positive, solution-oriented mindset with the ability to handle challenging situations effectively. High emotional intelligence and resilience. Strong organizational skills and keen attention to detail. Ability to work both independently and collaboratively as part of a team. Proficiency in CRM systems and other relevant software. Schedule: M-F, 9:00 am - 6:00 pm ET (M-F, 9:00 pm - 6:00 am PHT) Why People Love Working with Us: Rate: $9/hour Company-paid comprehensive HMO for you and a dependent - not just an allowance! Plus option to add additional dependents Life Insurance worth Php100k 10 paid company holidays off annually Paid time off Work from anywhere in the Philippines—remotely, no office, no commute. Guaranteed pay on time, every time (3% higher exchange rates than most payment systems - we take care of transaction fees so you don't have to! Requirements To succeed in this role, you'll need the right tools. Please ensure you meet the required system specifications . If you're a results-driven account manager who values relationships as much as outcomes, we'd love to connect.​