Account Manager

About the Company 5GN Group is a collective of companies, including 5G Networks, a licensed telecommunications carrier providing network and data centre services across Australia and Internationally, and AUCyber , a Managed Service Provider (MSP) and Manage Security Service Provider (MSSP) specialising in IT solutions for mid-market corporate clients and government entities. Our vision is to empower all organisations, regardless of size, with access to fit-for-purpose, secure IT and telecommunications solutions that support the achievement of their own strategic objectives. The Role We are seeking an experienced Account Manager to manage and grow a portfolio of AUCyber customers while identifying new business opportunities. Reporting to the Head of Sales, this role focuses on building strong customer relationships, driving account growth through upsell and cross-sell opportunities, and ensuring successful customer outcomes across the lifecycle—from onboarding through to renewal. What You'll Do: Manage and grow a portfolio of AUCyber customers, driving revenue through upsell, cross-sell and service expansion Identify and pursue new business opportunities through referrals, outbound engagement and strategic targeting Build strong relationships with key stakeholders and decision makers across customer organisations Lead customer meetings, proposals and commercial negotiations to achieve sales targets Manage contract renewals with a strong focus on retention and long-term customer success Monitor customer health, engagement and account performance to identify risks and growth opportunities Act as the primary point of contact for customer enquiries and service-related matters Collaborate with Pre-Sales, Product and Delivery teams to deliver strong customer outcomes Maintain accurate pipeline management, forecasting and CRM records About You: Proven experience in account management, sales or customer success, with a strong track record of meeting or exceeding revenue targets Demonstrated ability to identify and convert new customer opportunities while growing existing accounts Strong commercial acumen with excellent time management and organisational skills Experience using CRM platforms (e.g. HubSpot) to manage pipelines and customer relationships Excellent communication, presentation and stakeholder management skills Ability to work collaboratively across Sales, Pre-Sales, Product and Delivery teams Strong understanding of cloud infrastructure, managed services, cyber security and professional services environments Proactive, organised and results-driven with a strong growth mindset Additional Information This role may require occasional travel and overnight stays What's in it for you? You'll be joining the business during an exciting growth phase, with the opportunity to make a real commercial impact, work with technically strong teams, and build long-term customer partnerships in a dynamic environment with an uncapped commission structure. We believe in celebrating and taking care of our employees. We offer professional development opportunities and birthday leave, yes, a paid day off to celebrate your birthday!