Account Manager

Symbio is a software company revolutionizing global communication. Our platform offers a comprehensive communication stack, spanning carrier infrastructure to enterprise collaboration, serving diverse Asia-Pacific regions. Combining telecom and software expertise, we drive the evolution of modern communication. Symbio operates under the Aussie Broadband Group, a rapidly expanding technology services provider with a market capitalization exceeding $1 billion (AUD), listed on the Australian Stock Exchange (ASX: ABB). Build Meaningful Customer Relationships. Drive Growth. Make an Impact. We’re looking for a people focused Account Manager based in Melbourne who is passionate about building strong customer relationships, delivering outstanding service, and identifying opportunities to help clients grow. In this role, you will manage key wholesale customer accounts, act as a trusted advisor, and work closely with internal teams to ensure customers receive exceptional service and commercially valuable outcomes. What You’ll Be Doing Customer Success & Relationship Management Be the primary point of contact for a portfolio of wholesale customers Build trusted, long-term relationships with key stakeholders Understand customer goals, challenges, and business priorities Deliver proactive support and ensure a high-quality customer experience Lead regular customer reviews (QBRs), sharing insights and opportunities Collaborate with internal teams to ensure smooth service delivery Growth & Commercial Outcomes Identify opportunities for upsell, cross-sell, and account expansion Support contract renewals and commercial discussions Work closely with Sales, Product, and Marketing to tailor solutions Maintain accurate forecasting and account planning You’re a confident relationship builder who enjoys working closely with customers and internal teams. You balance commercial thinking with a genuine focus on customer outcomes. Experience in Account Management, Customer Success, or B2B client-facing roles Strong relationship-building and stakeholder management skills Commercially aware with the ability to identify growth opportunities Strong communication, presentation, and negotiation skills Analytical mindset with good attention to detail Experience working with CRM systems (e.g. Salesforce, HubSpot, Dynamics) Ability to manage multiple priorities in a fast-paced environment Telecommunications, Data, Voice, NBN, or wholesale experience desirable Experience with MVNO/MVNE or complex service environments Familiarity with QBRs and customer lifecycle management frameworks Technical or operational exposure to service delivery environments What's it like to work here? As a Symbion, you have flexibility to shape when, where and how you work. Symbions can choose to be primarily remote, primarily office-based, or a mix of both. You also have the freedom to shape your development. Every Symbion is able to design a unique and customised learning journey to build new skills and reach career goals. Plus, you’ll enjoy a range of benefits including: generous parental leave, regular social events, social clubs and a comfortable, fun and diverse working environment. If this sounds like the next great step in your career, we'd love to hear from you. Apply Now! Symbio is an equal opportunity employer. We encourage Symbions to bring their whole self to work and value diversity. You will need to have current work rights to work and be prepared to undergo relevant background checks. All applications are confidential. Life at Symbio We ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career. Our employee’s happiness, health and wellbeing is important at Symbio. We provide all employees with flexible working options to ensure that work doesn’t compromise life outside Symbio and also supports their wellbeing. We regularly enhance our employee benefits such as discounted Aussie Broadband internet, up to 26 weeks paid parental leave including super contributions for primary and secondary carers and social clubs. At Symbio, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications.