Marketing Account Manager

Account Manager / CSM —

Location: Australia (Fully Remote)

Type: Contract | Mon–Fri

The Role

We're hiring an Account Manager / CSM to own a book of 20+ client accounts inside a fast-growing AI agency licensing program. This is a marketing agency AM role — you run the relationship, read the dashboards, flag risk before it becomes churn, and drive renewals and upsells. No hand-holding

What You'll Do

• Own 20+ client accounts end-to-end — onboarding, weekly check-ins, QBRs, renewals, and upsells
• Be the single point of contact for each client — you own satisfaction, retention, and growth
• Read and interpret paid media dashboards (Meta, Google Ads) — you speak CPL, CPA, and lead quality fluently
• Flag churn risk the moment signals slip — don't wait for the client to complain
• Drive upsells and expansion revenue across your book
• Run weekly client calls solo, post recaps, and keep Slack threads tight

What We're Looking For

• 2+ years as an Account Manager in a marketing / performance agency (not SaaS-only CSM)
• Has managed 20+ accounts at once — high volume, not 3–5 big logos
• Home services or real estate niche experience strongly preferred
• Can read a Meta / Google Ads dashboard and explain performance without coaching
• Comfortable on camera — you run client calls solo without a script
• Strong async communicator — Slack, Loom, structured updates
• Owns outcomes, not activities — won't hide behind "I sent the email"

Nice to Have

• Local lead-gen agency background (pay-per-appointment, home services, remodeling)
• Has personally saved a churning account — with a specific story and dollars attached
• Light GHL, Zapier, or automation experience
• Sales background — can rescue at-risk renewals with a consultative approach