Account Manager

Incontrera Consulting is seeking a highly organized and client-focused Account Manager to support our growing roster of professional speaking clients. This role is ideal for someone who enjoys building client relationships, managing multiple priorities, and delivering an outstanding customer experience.

Employment Type

Full-time, Remote

Job Type

W-2 Employee

Salary

$25-$30/hour, OT at 1.5x with written approval

Benefits

50% Healthcare Premium Reimbursement

Responsibilities

• Serve as the primary point of contact for a portfolio of professional speaking clients, providing exceptional service throughout each engagement.
• Manage multiple client accounts simultaneously while ensuring deadlines and deliverables are met.
• Coordinate with internal team members to ensure seamless execution of client deliverables.
• Maintain accurate reporting on client activities, outreach efforts, project status, and key performance metrics to keep internal stakeholders informed.
• Write, edit, and personalize speaker pitches for conferences and speaking opportunities.
• Research conferences and speaking opportunities to identify strong client matches.
• Track client progress and maintain accurate records in company systems.
• Communicate professionally with clients through email, video meetings, and messaging platforms.
• Handle sensitive client information with professionalism and discretion.
• Utilize ChatGPT or equivalent AI tools to assist with research, drafting communications, and day-to-day productivity.

QualificationsRequired

• Bachelor's degree or equivalent professional experience.
• 3+ years of experience in Account Management, Customer Success, Client Services, or a related field.
• Outstanding written and verbal communication skills.
• Excellent organizational skills with the ability to manage multiple clients and priorities simultaneously.
• Strong attention to detail and follow-through.
• Experience working in a fast-paced remote environment.
• Demonstrated ability to work independently with minimal supervision.
• Proficiency with ChatGPT or other large language models (Claude, Gemini, Microsoft Copilot, etc.) as productivity tools.
• Proficiency with Google Workspace.

Preferred

• Experience writing persuasive or client-facing communications.

Skills

• Account Management
• Customer Success
• Client Relationship Management
• Written Communication
• Business Communication
• Organization
• Attention to Detail
• Problem Solving
• Stakeholder Management
• Cross-functional Collaboration
• Professional Writing
• ChatGPT (or equivalent AI tools)
• Google Workspace
• Microsoft Office

Company Description

Incontrera Consulting is a specialized consultancy focused on social media, publicity, and speaker development for individuals and small businesses. Services include social media and online branding, media bookings across podcasts, internet and traditional radio, TEDx talk development, speaker booking outreach, and book launch support. The consultancy has worked with national best-selling business authors, medical professionals, wellness experts, and innovative tech and app brands.