Account Manager

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Account Manager

Strategy & Client Services Remote (EST Timezone) Full-time

Managed by

Linda Martinez

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Job Description

Build lasting client relationships, drive retention, and identify opportunities to expand services.

• Manage client relationships and ensure satisfaction
• Identify upsell and cross-sell opportunities
• Conduct regular business reviews with clients
• Coordinate between clients and internal teams
• Track account health and address issues proactively
• Contribute to proposals and SOWs for existing clients
  
  

Requirements

• 4+ years account management experience in agencies
• Strong relationship-building and negotiation skills
• Understanding of digital services (web, marketing)
• Results-driven with focus on retention and growth
• Excellent written and verbal communication
  
  

Nice to Have

• Experience with CRM systems (HubSpot, Salesforce)
• Sales or business development experience
• Spanish language skills
• Understanding of agency financials and profitability
  
  

About The Team

• We are Launchko, a digital agency on a mission to help small businesses succeed online with fast, affordable, professional websites.
• We serve entrepreneurs, small business owners, and creators who need a strong online presence without traditional agency complexity.
• We value ownership, continuous learning, practical execution, and the momentum that comes from shipping real client work.
  
  

Careers

Ready to Apply?

Join our mission to transform how small businesses succeed online. We typically respond within 5 business days.

Websites that launch and keep working.

We build digital foundations that help US small businesses explain their offer and capture better leads.

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