Account Manager

Account Manager FINNPLAY Technologies Oy is a Finnish software development company specialized in applications for the iGaming industry. We have been over 15 years in the market and are recognised as one of the leading platform technology providers. Our customers include some of the top online casino operators in regulated markets in Europe and elsewhere around the world. Our technology and services provide the technical framework on which iGaming operators build their successful businesses. The industry is dynamic and fast growing, especially as more jurisdictions legalize iGaming and provide a regulatory process for online gambling. Finnplay is also strongly committed to helping players enjoy the iGaming experience safely using technology to provide a safer and more responsible online gambling environment. Our team consists of over 160 talented professionals in four offices, with headquarters in Espoo. We offer a flexible working environment and plenty of opportunities for career growth. Our company is also a part of Entain Group PLC - one of the largest businesses in the industry - stock-listed in London and employing over 30,000 people around the world. So our employees get the benefit of being part of a large international network of like-minded professionals. Learn more about Finnplay and our team at http://www.finnplay.com . Here you can learn more about our platform: https://www.finnplay.com/titan-platform . Finnplay is now looking for an Account Manager to join our passionate and fun team, in Espoo, Finland. As the Account Manager, you will be responsible for understanding how our clients operate, evolving that relationship and elevating the communication between Finnplay project teams and client teams. As the main point of contact, your role will be to direct support where necessary and to share information with relevant departments while keeping the client updated. This role is located in Espoo, Finland and we expect you to come to our office in Keilaniemi at least twice a week. Salary for this role will be 4000-4400 euros per month. YOUR JOB IN A NUTSHELL: Managing relationships with our existing clients. Being the first point of contact with our clients, working closely with Finnplay’s management, delivery, and development teams. Maintain and develop customer contacts through structured account management and plans. Build strong relationships with customers and provide superb service and gaming experience tailored to them across all products. Support customer profitability; understand client’s business priorities, and communicate it within team internally. Acquire knowledge of customers and build profiles including target markets and trends; help the client develop new strategies to enhance their commercial success. Maintain customer data in systems in accurate and timely manner. Coordinate contracts, work orders, and invoicing processes efficiently. IN ORDER TO SUCCEED IN THIS ROLE, THESE ARE SOME OF THE MUST-HAVES: 3 - 4 years prior experience in a similar Account Management role, preferably in iGaming and/or software industry. Proven ability to manage your own portfolio of customers across different jurisdictions. Strong commercial acumen with the ability to interpret and communicate client priorities. Strong organisational skills, experience with Atlassian / JIRA / Trello is a plus. Educational background in Business Administration or a related field (BBA preferred). Excellent communication skills in English (no Finnish skills required). A proactive problem-solving approach to your work. When something breaks or needs a solution to be delivered, you’ll find the resources and the solutions. Willingness to develop professionally and learn new skills. WHY FINNPLAY? Finnplay offers a very international work environment being the leading provider of platform technology in the Nordics. This is a great opportunity to take part in the development of a growth- and innovation-driven company and build its future. Our work culture is easy-going with low hierarchy and we want that everyone’s voice is heard. Finnplay provides a comprehensive package of employee benefits: Opportunity for career development & dedicated budget for your training and development Epassi lunch & flex benefits Occupational Healthcare An extra day off on your birthday Dedicated days off for your physical and mental health Additional vacation days depending on the length of employment Wellness and team-building events Annual company performance bonus Paid online consultations with certified therapists Opportunity to book a workcation apartment in Spain or Latvia 2 Corporate Social Responsibility days in a year Gym in the office building What will happen next, and how does the recruitment process look like at Finnplay? Send your application together with your resume Our recruitment specialist will be in touch with you 1st meeting with our Recruitment Specialist 2nd meeting with our Commercial Director Reference check Offer Locations Espoo Office (Headquarters) Remote status Hybrid About Finnplay Finnplay a the leading provider of platform technology in the iGaming industry. Founded in 2008, the company has risen to be one of the leading technology providers to top online operators in the world's most challenging and exciting regulated markets.