Key Account Manager in Finland

Location: Role Summary Do you thrive in complex global environments, build lasting executive-level relationships, and naturally uncover new value for customers? Zalaris is hiring a Key Account Manager with strong upselling and business development acumen who combines exceptional customer leadership with a challenger-sales mindset to drive growth across our multinational HR & Payroll Managed Services portfolio. Location & Market Focus Deep expertise in the Finnish market is required, and you must be: Based in Finland, preferably within the Greater Helsinki area. Fluent in Finnish and English Comfortable operating across different cultures and international business environments. Your Mission and Role As a Strategic KAM at Zalaris, you take full accountability for the customer journey—from contract handover to renewal and expansion. You operate as a trusted advisor, guiding HR leaders across Finland, ensuring seamless service delivery, and proactively identifying opportunities for improvement, innovation, and upsell opportunities. To succeed in this role, you will bring experience from HR and Payroll Managed Services or Outsourcing organisations, coupled with a solid understanding of SAP HR, SAP SuccessFactors and SAP Payroll solutions. This expertise will enable you to quickly establish credibility with customers, understand their operational and strategic challenges, and identify opportunities to deliver greater value. You will lead our governance model with confidence, navigate a dynamic matrix organisation, and collaborate closely with Service Delivery teams, HR specialists, consultants, and executive sponsors to secure an outstanding customer experience and sustained business growth. Your Responsibilities Own key customer relationships, contracts, P&Ls, and strategic account plans. Drive renewals, upselling, cross-selling, and expansion into new markets and services. Facilitate tactical and strategic governance meetings, ensuring clarity, alignment, and execution. Act as the primary point of contact for strategic customers, using your SAP HR and Payroll outsourcing expertise to advise, challenge and support continuous improvement. Identify root causes, improvement opportunities, and business cases that create measurable value. Lead opportunity development and manage the commercial pipeline. Champion customer success internally and navigate the matrix organisation to deliver results. Your Experience and Skills Proven experience in Key Account Management within an HR & Payroll outsourcing (BPO) in complex, global environments. Strong commercial mindset with demonstrated success in upselling, renewals, and business development. Strong understanding of HR and Payroll operations, including Payroll, Time & Attendance, Workforce Management, Travel & Expense, and HCM platforms such as SAP SuccessFactors, Workday, and Oracle. Ability to engage confidently with senior HR stakeholders, including CHRO-level executives. Strong analytical and advisory skills, with the ability to build business cases and challenge customer thinking. Excellent communication and facilitation skills, with the confidence to lead governance forums. A proactive, entrepreneurial, can-do attitude and strong accountability for customer success. Ideally, you will bring: Background in a top-tier management consulting firm, combined with strong PowerPoint, Excel, CRM, Power BI, and AI tool proficiency. What we offer A fast-growing, entrepreneurial company shaping the future of HR & Payroll services across Europe. A front-row seat to exciting business transformations, partnering with high-profile organisations across multiple markets. Flexible working conditions including hybrid and remote working options Competitive compensation and benefits package If you're ready to shape the future of HR and Payroll, build lasting customer partnerships, and create meaningful impact across global organisations, we'd love to hear from you. #LI-DNI #LI-DNP