Account Manager

Company Description Boko Digital Solutions helps Australian businesses eliminate manual work by designing and deploying custom AI automation across their entire technology stack, along with Website Development Services, google ads and meta ads management. Based in Sydney and backed by over 15 years of operational expertise, the team integrates CRMs, booking systems, and platforms such as Shopify, WordPress, Klaviyo, Mailchimp, and Claude to streamline workflows from marketing and sales to fulfillment and administration. Boko Digital works closely with clients, embedding into their operations rather than simply recommending tools, ensuring solutions reflect how each business actually runs. The company rigorously tests every system before handover, turning fragmented tasks into connected, hands-off processes for e-commerce brands and service-based SMBs. Applicants join a team focused on measurable efficiency gains, margin improvement, and practical AI automation outcomes for diverse clients.

Role Description The Account Manager is a full-time, remote role responsible for managing client relationships and ensuring successful delivery of AI automation solutions and Ads management. Day-to-day, this role will onboard new clients, understand their business processes and goals, and translate those needs into clear project scopes and implementation plans. The Account Manager will coordinate with technical and operations teams, monitor project timelines, manage expectations, and proactively communicate progress, risks, and next steps. This role involves analyzing client performance data, identifying opportunities for additional automation or optimization of their campaigns, and presenting recommendations and reports that demonstrate value and ROI. The Account Manager will also handle ongoing support, schedule regular check-ins, gather feedback, and maintain long-term partnerships that drive retention and upsell opportunities.
Qualifications

• Client relationship management and account management skills, including stakeholder communication, expectation setting, and conflict resolution.
• google ads management experience
• meta ads management experience
• claude experience
• Experience in project or workflow management, with the ability to organize tasks, manage timelines, and coordinate cross-functional teams.
• Familiarity with digital tools and platforms such as CRMs, e-commerce systems (e.g., Shopify), CMS platforms (e.g., WordPress), and marketing automation tools.
• Analytical skills to interpret performance data, identify process inefficiencies, and translate insights into practical recommendations.
• Strong written and verbal communication skills, including the ability to explain technical concepts in clear, business-focused language.
• Comfort working remotely, with self-management, reliability, and effective use of collaboration tools (e.g., Slack, Zoom, project management software).
• Experience in B2B services, digital marketing, operations consulting, or technology/SAAS account management is highly beneficial.
• Bachelor’s degree in Business, Marketing, Communications, Information Systems, or related field, or equivalent practical experience.
• Interest in AI, automation, and process improvement, with a willingness to learn and stay current on emerging tools and best practices