Account Manager

ABOUT FRONTLINE

Frontline, formerly known as Intake 360 and powered by Attorney Assistant, is one of our fastest-growing service lines, helping law firms improve lead conversion and intake efficiency through 24/7 dedicated support, streamlined systems, and real-time insights. Launched in 2025, Frontline is entering a strong growth phase heading into the new year, with a focus on refining processes and maximizing client success.

ROLE OVERVIEW

The Account Manager will oversee new client onboarding for Frontline, guiding firms through the onboarding call, tech setup, and launch readiness process. Reporting directly to the Senior Account Manager, this role plays a critical part in ensuring a seamless onboarding experience and strong client outcomes.

KEY RESPONSIBILITIES

• Manage onboarding for new Frontline clients from initial setup through launch

• Conduct onboarding calls and follow-up tech calls to ensure systems and integrations are ready

• Collect and document firm phone system information to ensure our agents can accurately handle calls

• Partner closely with the tech team and QA team to communicate client needs, identify gaps, and suggest improvements

• Anticipate challenges, provide quick solutions, and maintain clear, proactive communication

• Continuously refine onboarding workflows and client experience processes based on feedback and data

IDEAL CANDIDATE

• Solutions-Oriented: Sees challenges as opportunities and runs toward them to find answers

• Tech-Savvy: Confident in learning and navigating new systems and platforms, and skilled in relaying client needs and feedback to our tech team

• Proactive & Urgent: Understands that client success depends on responsiveness and precision

• Flexible & Composed: Handles change and feedback professionally in a fast-moving environment

• Curious & Growth-Minded: Eager to be part of enhancing and expanding an established service line

• Strong Communicator: Keeps clients and internal partners informed and aligned

• Organized & Accountable: Manages multiple priorities without letting details slip

WHY JOIN FRONTLINE

This is a unique opportunity to join a "startup within a startup" and help shape one of Attorney Assistant’s most in-demand service lines. You’ll play a key role in building processes, partnering with leadership, and contributing directly to Frontline’s continued growth and success.

CORE QUALIFICATIONS

• 1 to 2 years of experience in account management, client success, or a client-facing coordination role

• Comfortable gathering technical details from non-technical people: this role documents firm phone systems

• Strong follow-through on multi-step onboarding checklists without needing to be chased

• Clear, proactive written communication with both clients and internal partners

NICE IF YOU HAVE

• Background in virtual staffing or similar services, with a focus on client satisfaction and operational efficiency

• At least 6 months as a Virtual Assistant or in a similar remote support role: used to working independently inside a client’s systems and picking up new tools quickly

• Comfortable working in Salesforce or a similar CRM day to day

• Experience in the legal industry

SCHEDULE, COMPENSATION, AND BENEFITS

• Full-time remote opportunity

• Schedule will depend on business needs

• Pay range: $16 to $18 USD/hour

• Must have a reliable device, stable internet connection, and quiet remote work setup.

• PTO, referral incentives, and bonuses where applicable