Account Manager

Job Title: Account Manager – US Freight Brokerage Location: Remote – Latin America Preferred Type of Contract: Full-Time | Remote Salary Range: $2,500–$3,500 USD/month + approximately $500 bonus Language Requirements: Excellent English – near-fluent communication required Our client is seeking a skilled Account Manager with 5+ years of US domestic freight brokerage experience to manage customer accounts, daily transportation operations, and carrier relationships. You will play a key role in growing a portfolio of accounts, protecting margins, and ensuring reliable service across the US freight network. Your work will directly impact customer retention, account profitability, and operational performance. Key Responsibilities Own a portfolio of customer accounts as the primary point of contact, managing relationships, expectations, and day-to-day transportation needs. Grow existing accounts by identifying new lanes, increased shipment volume, and opportunities to expand services. Lead recurring customer account reviews covering service performance, pricing, upcoming needs, and improvement opportunities. Direct daily brokerage operations, including carrier booking, load coverage, tracking, exception management, and customer communication. Build and maintain strong carrier relationships across assigned lanes while negotiating competitive rates that protect account margins. Maintain accurate TMS records, including load entries, statuses, documentation, carrier invoices, and proof of delivery (POD). Own account-level KPIs, including on-time pickup/delivery, tender acceptance, margin per load, claims ratio, and invoice accuracy, while proactively addressing risks and escalations. Must-Have Qualifications 5+ years of experience in US domestic logistics, freight brokerage, freight forwarding, or managed transportation, with direct customer/account ownership. Proven US domestic spot-market brokerage experience. Strong experience managing carrier relationships and negotiating freight rates. Hands-on experience with TMS platforms and strong attention to operational and data accuracy. Experience using industry platforms such as DAT and Truckstop. Excellent spoken and written English; the role requires frequent communication with US customers and carriers by phone and email. Ability to work Pacific Time hours with reliable internet and a quiet, professional remote work environment. Preferred Qualifications Experience managing a book of accounts with direct responsibility for revenue and profitability. Demonstrated success growing existing customer accounts and expanding shipment volume. Experience monitoring and reporting transportation KPIs and developing corrective action plans. Experience working within a lean, fast-growing startup environment. Leadership experience or the ability to take on additional operational responsibility as the brokerage division scales. Application Questions Do you have US domestic spot-market experience? Do you have experience using platforms such as DAT and Truckstop? Please provide a brief audio introduction describing your US freight brokerage experience. You may use Vocaroo to record your introduction and share the recording link.