Enterprise Key Account Manager

About us Platzi is the largest technology school in the Hispanic world with over 6 million students and 4,000 companies trusting us to deliver effective online education. Our mission is to make Latin America a technology superpower. We do it by training companies and individuals in areas such as AI, Cybersecurity, English, Programming and Leadership. As an industry leader, our presence is highlighted by our massive and fanatic community, extensive press coverage and a daily stream of success stories from students. We operate mostly remote, with key offices in Bogotá, Medellín and Mexico City. Summary The Enterprise Key Account Manager will manage and grow our relationships with key enterprise clients, ensuring long-term success and revenue growth. This role involves working with high-level executives, securing renewals, and identifying upselling opportunities. Description The Enterprise Key Account Manager is responsible for managing and protecting relationships with enterprise clients. This includes frequent, structured meetings to understand their business needs and challenges so we can deliver the right solutions. A critical accountability of this role is reducing churn and safeguarding client retention. The Key Account Manager must be proactive in detecting early warning signs of dissatisfaction and take immediate action to address them. Losing a client represents a direct business risk, so ensuring renewals and long-term loyalty is not optional; it is a core expectation of success in this position. Managing contract renewals with urgency and discipline, ensuring clients do not lapse or disengage. Driving account planning and aligning strategies to expand services and revenue while protecting the existing base. Maintaining continuous communication with clients to monitor satisfaction, resolve issues before they escalate, and improve overall retention rates. Partnering with sales, marketing, and product teams to align solutions with client goals and deliver exceptional customer experiences. Staying on top of industry trends to identify both growth opportunities and potential risks that could affect client relationships. Qualifications At least 4 years of experience as a Key Account Manager for SaaS products or similar roles. Proven track record of managing enterprise accounts and exceeding sales targets. Strong understanding of customer success strategies and experience driving satisfaction. Excellent communication, negotiation, and presentation skills with high-level executives. Ability to identify upselling opportunities and drive revenue growth. Results-oriented mindset with a focus on customer service and retention. Ability to work independently, manage multiple accounts, and prioritize tasks. Fluency in Spanish and English. 💻 Hardware With Platzi's help, you will have 100% of the necessary work tools such as a laptop, smartphone, desk, ergonomic chair, monitor, and other accessories. 📗 Books We provide you with all the books you need to grow professionally on Kindle, and we give you the Kindle too 😉. 🐣 Maternity/Paternity Leave At Platzi, we believe in gender equity and the importance of parents in the upbringing and care of their children. We make this a reality for new mothers and fathers through extended maternity and paternity leave. 💸 Option Pool All members of the Platzi Team have the opportunity to own a part of Platzi and have company shares. 🌴 Vacation You have 15 days of vacation per year regardless of the country you are in, starting from the moment you join the team. 💆‍♂️ Online Therapy We care about your emotional health by covering the first four online therapy sessions with specialized companies. 🌐 Team Syncs Although we are in different parts of the world, Platzi teams meet in person during the year to exchange ideas, build, and strengthen bonds. 🏖️ Villa Platzi Every year, the entire team gathers somewhere in the world for a week to meet face-to-face, get to know each other, have interesting discussions, and plan ambitious projects.