Account Manager

Key Responsibilities

• Serve as the main point of contact for brand and agency clients across all post-sale activities, including:
  • Leading campaign kick-off calls with media and creative agencies to ensure creative production aligns with campaign objectives, brainstorming custom creative (Sunrises, AR, 3D, Games, etc.), reviewing production timelines, and serving as a subject matter expert on all things Big Happy
  • Gathering campaign launch materials — assets, brand guidelines, campaign messaging, third-party tracking, site lists, block lists, etc. — and confirming accuracy for timely launch
  • Leading creative production with the creative team and serving as liaison between the client and internal teams to bring a client's creative vision to life while aligning with Big Happy best practices
  • Monitoring campaign performance and providing clients with weekly reporting, with an eye toward optimizing and showing improvement week over week against client KPIs
  • Ensuring all campaign elements are accurately tracking and flagging discrepancies with PAS, Ops, and Tech teams
  • Building and presenting end-of-campaign reports with a focus on actionable learnings and recommendations that drive client renewals or incremental growth
• Partner closely with Sales, Strategy, Creative, Tech, and Ops to keep client deliverables, campaign launches, and execution on track

Skills, Knowledge and Experience

• 2-4 years of experience in digital advertising, ideally within an agency, publisher, or ad tech environment
• Strong understanding of the digital media ecosystem and how brands, agencies, and publishers collaborate
• Experience managing campaigns across the full lifecycle, from kickoff to reporting
• Comfort working with third-party measurement and verification partners such as IAS, DoubleVerify, DCM, Lucid, or Nielsen, — and ability to lead troubleshooting with third-party vendors
• Proficiency in PowerPoint, Excel, and the broader Microsoft Office suite, with the ability to translate campaign data into clear insights and compelling client narratives
• Familiarity with programmatic and managed service media environments; experience with platforms like DV360, Xandr, or The Trade Desk is a plus
• Strong organizational skills and attention to detail
• Excellent presentation skills, including public speaking, and the ability to navigate ambiguity during client conversations
• Confidence engaging with senior leadership
• A genuine commitment to white-glove client service — proactive, resourceful, and always looking to go the extra mile
• A team-first mindset; this role depends on working closely and effectively across departments on a daily basis
• A collaborative, solutions-oriented approach, with a genuine interest in refining processes to drive efficiency as the company grows
• Ability to work in a friendly and respectful manner at all times with Big Happy employees, partners, and clients

Benefits

• Full-time position with a competitive base salary
• Access to benefits, including Healthcare, Dental, and Vision
• FSA/HSA matching program
• Unlimited PTO — take what you need
• Big Happy-provided laptop
• Participation in Big Happy's stock program
• Paid Parental Leave
• Half Day Fridays (excluding Q4)
• Team Happy camaraderie — celebrating wins, learning from challenges, and fostering continuous career growth
• A workplace culture where you can be yourself, contribute meaningfully, and be valued for your impact