Account Manager

Company Description Moneta is an AI-powered credit intelligence agent that transforms scattered financial information into clear, bank-ready credit decisions. The platform reconstructs a borrower’s true financial picture, reasons like a credit analyst, and provides transparent explanations for each decision. Moneta enables underwriting in minutes instead of days, while maintaining full auditability and oversight. The technology is designed to support financial institutions with smarter, faster, and human-controlled credit processes. Team members join a fast-growing, innovation-focused environment at the intersection of AI and financial services.
Role Description The Account Manager is a full-time, hybrid role based in Jakarta, Indonesia, with flexibility for partial work from home. The role is responsible for managing relationships with financial institution clients, understanding their credit and operational needs, and ensuring successful adoption and ongoing use of Moneta’s AI-powered solutions. Day-to-day responsibilities include serving as the primary point of contact for assigned accounts, coordinating onboarding and training, gathering feedback, and working closely with product and technical teams to resolve issues and optimize performance. The Account Manager will monitor account health, prepare regular performance reports, identify opportunities for upselling or cross-selling, and support contract renewals. This position also involves collaborating on demo sessions, supporting sales presentations, and contributing to the continuous improvement of customer success processes.
Qualifications

• Client relationship and account management skills, including stakeholder communication, expectation management, and proactive issue resolution.
• Experience in financial services, credit analysis, or fintech, with a strong understanding of lending, underwriting workflows, or risk management.
• Ability to interpret data and performance metrics, prepare clear reports, and translate insights into actionable recommendations for clients.
• Strong organizational and project coordination skills, with the ability to manage multiple accounts, timelines, and priorities simultaneously.
• Comfort working with technology platforms and AI-driven tools, including the ability to learn product features and explain them to clients.
• Excellent written and verbal communication skills in English; proficiency in Bahasa Indonesia is highly beneficial.
• Demonstrated ability to work effectively in a hybrid environment, collaborating with cross-functional teams both on-site and remotely.
• Bachelor’s degree in Business, Finance, Economics, Management, or a related field; relevant professional experience may substitute in some cases.
• Previous experience in customer success, account management, or sales in a B2B software or SaaS setting is an advantage.