Account Manager - BAE

Purpose To drive profitable growth in the Account through development and leadership of an effective team of Site Managers , Supervisors, Team Leaders and Officers that operates through the Securitas Toolbox and Values; delivery of excellent service to existing Local and National customers; improving operating efficiency and; expanding the portfolio. To contribute to the effectiveness of the National Operations team through responsibilities and participation in initiatives that supports the development of the business in the UK. Responsibilities To define the Account and agree a Strategic Plan for its development that: Develops and builds relationships through a partnership approach. Is consistent with SSS (UK) strategy using the capabilities of the whole Securitas Group and its partners wherever possible. Reflects current and potential demand and is resourced to enable delivery consistent with the Market Matrix and Value Chain. Identifies and builds Value Added service capabilities. Has clear, measurable KPIs and Objectives consistent with the Six Fingers and other SSS (UK) requirements; and reflect these in Budgets and Business Plans updated as required To deliver results from the Account that meets or exceeds the Budget through full responsibility and accountability for: Develop a culture of employee engagement ensuring all officers are visited at least once a month, proactively monitor performance, maintain positive employee relations and ensure coaching, counselling and investigations are implemented in line with company policy and procedure whilst actively encouraging staff recognition and staff nominations for awards Ensure all staffing levels meet the agreed service level and that all recruitment is completed in a timely manner and in accordance with company policy and procedure Ensure all assignment instructions and site documentation is current and in date. Management of Risk through effective risk assessments Ensuring that the level of service provided does not fluctuate. Responsible for ensuring that all incidents are reported in compliance with company policy and procedure To assist the National Operations Manager in minimising the Indirect costs of the Account To assist the National Operations Manager in developing and sharing of “best practice” and use of systems and tools to improve efficiency. Ensure effective planning and staff management to minimise avoidable and non-chargeable costs including Tribunals To progress the account in support of Securitas Strategy 2030 protective services and solutions services within the current portfolio To build, develop, lead and retain a team of Officers and Supervisors, Team Leaders and Contract Managers that believe and demonstrate through their work that Securitas is different to other Security service providers through: Ensuring understanding and demonstrable implementation of the Values of Integrity; Vigilance and Helpfulness Ensuring adequate and appropriate training, advice and support is provided to make the team successful. This includes ensuring knowledge and use of key systems, tools and policies; undertaking regular appraisals; providing open feedback on progress and car eer development; and use of sanctions for underperformance Active steps to maintain communication; recognise achievement and develop the Securitas Community Manage recruitment and succession planning to ensure that the Account has the capability to deliver consistent high levels of service To ensure all employees in the Account fully understand and comply with, all aspects of Securitas Policy and relevant legal and regulatory requirements, including any changes to policies or procedures and can demonstrate appropriate levels of control. To actively participate and support the development of the Account through: Involvement in the development of the Securitas strategy through involvement with Company and Area initiatives and projects Support to other Branches and support functions by sharing best practice To actively participate and support the development of SSS (UK) through: Involvement in the development of the Securitas strategy through involvement with Company and Area initiatives and projects Support to other Branches and support functions by sharing best practice • Building knowledge of the market and competitors; and enhance the profile of SSS (UK) through engagement of Area staff and participation in local Industry forums. Identification and assistance with implementation of acquisitions. Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company. Managing and Leading others Manages Self Decision Making Communication Skills Business Acumen & Commercial Awareness Operational Excellence Strategic Thinking (Planning & forecasting) Customer Management & Sales Development Relationship building & Networking Essential SIA Non-Frontline Licence (Frontline desirable) Right to Work in the UK Must have a full clean driving licence Good standard IT skills At least 3 years’ management experience Able to evidence exceptional customer service skills Ability to work under own initiative Customer service experience Good organisational skills Ability to prioritise Excellent written and verbal communication Knowledge of P & L accounting Desirable Working knowledge of Microsoft packages Previous industry knowledge IOSH experience Previous sales experience Previous experience of portfolio management Previous experience of Technology Solutions Previous experience of Risk Management It’s great to see you’re considering a career with Securitas UK! You're one step closer to joining a global team of 336,000+ colleagues who help make the world a safer place each and every day. Here, we live by our values of Integrity, Vigilance and Helpfulness, which help guide how we operate and how our people experience work, each and every day! We have a promise too: Opportunity – We see potential in every person and situation People – We open our eyes to all that’s good Purpose – We make your world a safer place So what you can expect Our Talent Team reviews every application carefully. We know applying can feel daunting, but we’re here to support you—just email us if you need help. No matter the outcomes, you will always receive communication from us. See an inclusive world Inclusion isn’t a tick-box for us – it’s how we work. We know our strength comes from different perspectives, in every role and every team. We’re proud to be a Level 2 Disability Confident employer. If you tell us you have a disability when you apply, and you meet the minimum requirements for the role, our Talent Team will guarantee you an interview. Through our Employee Networks, the Race at Work Charter, the Armed Forces Covenant and more, our people drive real change. We celebrate diversity all year round with moments like BSL Week, International Women’s Day, PRIDE and Black History Month – because seeing an inclusive world starts with how we show up every day. See a rewarding world We understand the importance of reward and recognition when it comes to our peoples work. From day one you're able to: Save More: Exclusive employee big brand discounts through STRIVE, Cycle to Work savings, Specsavers offers and free mortgage advice. Look After Your Health: Healthcare cash plans, dental cover plans, 24/7 GP access, mental wellbeing support and online dental advice. Plan for Your Future: Pension scheme, Payroll ISA and financial wellbeing resources to help you achieve your goals. Peace of Mind: Life assurance and support for you and your family when it matters most. Take the next step your career journey Join a team that values you start your career with Securitas UK today. Click ‘I’m Interested’ to see a different world.