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- United Kingdom
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For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.
About the Role
As Account Manager, you'll play an important role in supporting the continued growth of Jellycat across the UK. Working closely with key retail partners, you'll help manage day-to-day account activity, drive excellent customer relationships and ensure exceptional brand execution. This is a great opportunity for a commercially minded individual who enjoys building partnerships, analysing performance and delivering a premium customer experience in a fast-paced environment.
You'll be
Managing a portfolio of wholesale retail accounts, acting as a key day-to-day contact and ensuring customer queries are resolved effectively.
Building strong relationships with customers and internal teams to support account growth and operational excellence.
Visiting retail partners regularly to promote brand standards, support store teams and enhance the Jellycat customer experience.
Monitoring sales performance, analysing sell-through data and identifying opportunities to improve sales and availability.
Supporting range reviews and presenting new collections to customers in a premium and engaging way.
Working closely with customers and internal stakeholders to ensure orders, stock allocation and deliveries are managed effectively.
Maintaining accurate forecasts, orderbooks and account performance reporting.
Creating clear and insightful presentations to communicate performance, opportunities and achievements.
Supporting the wider UK Sales team in delivering commercial objectives and annual sales targets.
Helping onboard and support new team members while contributing to a collaborative team environment.
You'll have
Experience in an Account Management or customer-facing commercial role within a wholesale retail environment.
Strong attention to detail and the ability to manage multiple priorities with accuracy.
Good commercial awareness and an interest in retail performance, sales growth and customer success.
Experience using Excel, PowerPoint and business systems such as SAP.
Strong communication and presentation skills, with confidence engaging a range of stakeholders.
The ability to build and maintain effective professional relationships both internally and externally.
Good analytical skills, with the ability to interpret data and turn insights into practical actions.
A proactive and positive approach, with strong problem-solving capability.
The confidence to work independently while collaborating effectively as part of a team.
An appreciation for working within a creative, premium brand environment and representing Jellycat with professionalism and care.