Account Manager - Fully Remote

Account Manager - Fully Remote

About Ruralis

Ruralis.com is a fast-growing, innovative startup specializing in the digital management of vacation rentals in Italy and the United States. We offer a comprehensive service that allows property owners to focus on hospitality, while we focus on optimizing visibility, occupancy, and profits.

With the help of the most cutting-edge technologies and a vision centered on sustainable tourism, Ruralis is innovating the future of the hospitality industry. Driven by this mission, the startup is recognized as Italy’s #1 real estate startup on Trustpilot and and top 100 growing startups in Southern Europe by Sifted (Financial Times). As of June 30, managing over 800 active listings across two continents, our dynamic international team of 40 professionals combines global work-study backgrounds and cross-functional expertise with an average age of 29, creating a stimulating ecosystem that accelerates your professional development.

The Role

We are looking for an ambitious, results-oriented Account Manager to elevate the success of our clients across the U.S. market and maximize the performance of their portfolio. In this full-time, 100% remote role, you’ll combine data-driven analysis, proactive optimization of OTA platforms such as Airbnb, and effective customer-focused communication to improve property performance and strengthen owner relationships. If you're ready to make a big impact contribution in a fast-paced environment, we invite you to connect with us.

Key Responsibilities

• Manage a portfolio of property owners and their listings across the USA and other markets.
• Monitor property performance, including bookings, revenue, occupancy, pricing, and overall results, while identifying listing performance issues.
• Take action based on these findings to create a measurable impact rather than simply sharing data.
• Take proactive action across OTA platforms such as Airbnb and Booking.com to improve listing performance.
• Communicate recommendations and updates clearly to property owners.
• Follow up on owner requests and ensure that issues are resolved promptly.
• Coordinate with the assigned Revenue Specialist, Customer Care, and Onboarding teams to ensure effective execution.
• Identify repetitive or manual tasks and propose ways to automate them through technology.
• Contribute to owner retention by building long-term relationships, supporting the renewal of the partnership, and identifying opportunities to propose additional services or solutions.
• Take in charge of additional operational duties aligned with evolving organizational requirements.

Qualifications

• Bachelor’s degree or Master's degree.
• At least 2 years of relevant experience in Account Management or other relevant roles. Previous experience in the property management industry is considered a plus.
• Native or near-native proficiency in English, with excellent spoken, written, and comprehension skills.
• Customer-oriented mindset with excellent communication skills for ongoing client dialogue.
• Analytical skills, with a strong natural aptitude for numbers, data, and market trends.
• Self-directed and proactive mindset, with strong attention to detail and a goal-driven execution.

Benefits

• Additional bonus added to your salary, based on performance and commitment
• Ground-floor opportunity with exponential growth potential
• Competitive salary
• Flexible, remote work culture
• Help shape a startup that’s redefining the future of hospitality

More details about Ruralis

Ruralis is an equal opportunity employer. We are committed to fostering an inclusive workplace and welcome candidates from all backgrounds. Interested in learning more? Check out the video below, get in touch, and become a key part of our journey!

https://www.youtube.com/watch?v=DNIFF2CxaY0

All employment decisions are made without regard to race, color, religion, gender, sexual orientation, age, disability status, or any other characteristic protected by law.