Account Manager (LATAM)

Taylor & Francis is an Informa business. Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential. Taylor & Francis has an exciting opportunity for an Account Manager based out of Mexico City, covering Central and South America territories. The Latam Account Manager is responsible for achieving territory or channel revenue targets, leading and motivating sales teams, collaborating with Editorial and Marketing departments, and ensuring a well-coordinated approach to team management. This role requires a strong focus on short to medium-term sales strategy and the ability to cultivate sustainable, profitable relationships with customers while delivering high levels of satisfaction. What you'll be doing: Sales Strategy and Revenue Goals: Develop and execute short to medium-term sales strategies to achieve and exceed annual sales targets. Contribute to the overall revenue and profit objectives of the business division. Customer Relationship Management: Build and maintain strong professional networks and holistic relationships with customers. Ensure trading with each account is sustainable, profitable, and delivers high customer satisfaction. Market Analysis and Reporting: Conduct key analyses of products, customers, markets, and competitors. Report periodically to senior management on sales progress and business environment. Team Leadership and Development: Direct and coach Sales Associates/Executives to achieve sales and profit margins. Set goals, devise sales strategies, provide feedback, and coach for high performance. Compile learning and development plans for staff and provide ongoing support. Collaboration and Coordination: Actively liaise with internal departments such as credit control, editorial, marketing, HE sales, and sales support to enhance coverage of the territory. Customize sales documentation and tools to maximize sales opportunities. Strategic Planning: Establish a strategic approach to short, medium, and long-term business in the territory. Ensure activities are relevant and flexible to the evolving trading environment. Compliance and Policy Adherence: Uphold company trading and terms policy to protect profitability and value of business in the territory/channel. What we're looking for: Knowledge and Qualifications: Experience: Minimum of 5 years in sales or marketing within the education industry, database services, publishing, library services, or similar fields. Language Skills: Fluent in English and Spanish; proficiency in Portuguese is preferred. Skills and Behaviors: Customer Service: Respond promptly to customer needs and meet commitments. Interpersonal Skills: Maintain confidentiality, listen actively, and remain open to new ideas. Communication: Strong oral and written communication skills, including group presentations and numerical data interpretation. Leadership: Inspire and motivate others, provide feedback, and recognize achievements. Problem Solving: Identify and resolve problems promptly, develop alternative solutions, and work well in group settings. Business Acumen: Understand market trends, competition, and align work with strategic goals. Ethics and Judgment: Work with integrity, make sound decisions, and uphold organizational values. What we're offering: Competitive salary 35-hour work week Paid sick time Ample paid time off 3 additional discretionary days for the holiday season at the end of the year Up to 4 weeks of paid parental leave Medical & vision benefits 4 volunteering days per year 401(k) match Flexible working schedule Seasonal social and charitable events Work/life balance: At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. Training And Professional Development: We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be. What you should know: All candidates must have right to reside and work in Mexico Applications are reviewed on a rolling basis. Closing date for applications is 07 May 2026 Being "You" at Taylor & Francis If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life. Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor. We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F. https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/