Account Manager (Mercedes-Benz)

KOSTAL Group is a globally active, family-owned German company renowned for delivering innovative, market-leading solutions in the solar and automotive industries. Founded in 1912, the company has grown into a worldwide organization with around 20,000 employees across 47 locations in 22 countries. As part of its continued expansion, KOSTAL established KOSTAL Business Services (KBS) in 2022, marking the launch of its first Business Service Centre in Hungary. This hub provides high-level support across key functions including IT, finance, procurement, master data, sales, and human resources. Designed as a global centre of excellence, KBS focuses on delivering complex, high value-added services that strengthen and support KOSTAL’s international operations Role Purpose As Account Manager for the Mercedes-Benz account , you will support international sales, project, and series business activities across the full customer lifecycle. The role focuses on commercial coordination, customer portal management, order and budget tracking, change management, reporting, and back-office support to ensure smooth execution and strong customer service. Key Responsibilities Support RFQ reviews, quotation preparation, and commercial coordination for serial parts and new business opportunities Manage sales and project-related topics in internal systems such as ProKOSTAL , SAP CRM , and SAP Monitor customer orders, budgets, pricing, and one-time payment processes to ensure commercial accuracy Own commercial customer change management , including change requests, budget setup, SAP sales order creation, and payment follow-up Manage run-out processes end-to-end in SAP, ensuring proper documentation, reporting, and alignment with internal stakeholders Maintain 3rd-party pricing and coordinate deviations with customers and internal price management teams Lead customer portal activities , including offer creation, requirement checks, user administration, and capacity updates Track overdue payments and coordinate follow-up with subsidiaries and relevant stakeholders Analyze production equipment and commercial data to identify risks, deviations, and opportunities for improved planning Prepare, coordinate, and document customer meetings, workshops, reports, minutes, and follow-up actions Translate business documents between German and English Serve as the main contact person for back-office-related topics for the Mercedes-Benz account Education Bachelor’s degree in Business, Economics, Engineering, or a related field Alternatively, completed commercial vocational training with relevant experience Experience 3–5 years of experience in Sales Operations, Account Support, or Commercial Operations in an international business environment Strong background in managing end-to-end commercial processes , such as RFQs, quotations, change management, and order-related activities Experience working across functions, including Sales, Pricing, Finance, Operations, and subsidiaries Good understanding of sales processes, customer requirements, and commercial workflows Ideally, experience in the automotive industry and familiarity with customer-specific requirements and portals Hands-on experience with SAP, SAP CRM, and MS Office , especially Excel and PowerPoint Fluent in English and German Skills & Competencies Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment Structured, accurate, and detail-oriented working style High level of ownership, reliability, and follow-through Service-oriented mindset with strong communication and teamwork skills Analytical and solution-driven, with the ability to identify risks and resolve issues proactively Committed to quality, compliance, and continuous improvement Flexible working conditions with remote work possibility (in-person presence is required from time to time), you can have a real work-life balance Modern, newly renovated, sustainable office with parking space and bicycle storage area in the heart of Budapest Supportive, diverse and highly skilled community Ability to really make a difference and build new processes from scratch, you can participate in the formation and shape of the BSC processes KOSTAL is a dynamically developing company, an independent, family-run business which provides much flexibility You can enjoy our value-oriented work culture: we are down-to-earth, appreciative, inspiring and innovative