Account Manager (m/w/d)

Account Manager (m/w/d) Join Element Logic as an Account Manager and play a key role in developing long-term customer partnerships while driving the growth and success of our automated warehouse solutions! As an Account Manager , you will be responsible for managing and growing relationships with existing customers across the UK. You will act as a trusted advisor, helping customers maximize the value of their AutoStore and other Element Logic solutions through expansion projects, software offerings, optimization programs, and service agreements. You will work closely with customers to understand their business objectives, identify opportunities for improvement, and deliver solutions that enhance warehouse performance. Combining commercial expertise with a customer-centric mindset, you will drive customer satisfaction, recurring revenue growth, and long-term strategic partnerships. Duties and Responsibilities: Manage and grow relationships with an assigned portfolio of existing customers, acting as their trusted advisor for AutoStore, software solutions, services, and other Element Logic offerings. Identify and develop new business opportunities, driving expansion projects, service agreements, and recurring revenue growth within the existing customer base. Lead commercial activities including proposals, ROI analyses, contract negotiations, renewals, and project handovers. Conduct regular customer reviews and performance meetings, proactively recommending optimization initiatives that create measurable value. Collaborate with Sales, Service, Support, Software, and Delivery teams to ensure a seamless customer experience and successful project execution. Act as the primary escalation point for customers, building strong long-term partnerships and maintaining high levels of customer satisfaction. Stay informed on industry trends, competitor solutions, and emerging technologies to support customer development and business growth. Competence Areas: 5+ years of experience in Account Management, Key Account Management, Customer Success, Supply Chain, Logistics, Automation, or a related field. Proven experience managing strategic customer relationships and delivering commercial growth. Strong commercial acumen with experience in solution selling, proposal development, and contract negotiations. Understanding of warehouse operations, supply chain processes, intralogistics, or warehouse automation solutions. Strong analytical skills, including the ability to develop business cases and ROI calculations. Knowledge of WMS, ERP, or related software systems is advantageous. Excellent communication, stakeholder management, and relationship-building skills. Proficient in Microsoft Office applications and fluent in written and spoken English. Willingness to travel regularly to customer sites across the UK. Personal Characteristics: Customer-focused relationship builder – You enjoy building trusted partnerships and creating long-term value for customers. Commercially driven mindset – You proactively identify opportunities, drive growth, and deliver strong business outcomes. Strategic thinker – You understand customer objectives and can translate them into practical and value-adding solutions. Analytical problem-solver – You enjoy understanding complex challenges, analyzing data, and recommending improvements. Clear communicator – You can confidently communicate with stakeholders at all levels and present complex concepts in a simple manner. Collaborative team player – You work effectively across functions and contribute positively to shared goals. Self-motivated and adaptable – You thrive in a dynamic environment, take ownership, and embrace new challenges. Place of work: Hybrid. This is a field-based role combining remote work with regular travel to customer sites across the UK. Start date: To be agreed upon Form of contract: Permanent employment For further questions about the position or process, contact Yana Tuz by email: [email protected] . Agency notice: We’re proud to handle all our recruitment in-house at Element Logic. That means we don’t accept candidates or approaches from external recruiters or headhunters. All hiring processes are managed exclusively by our own specialized Talent Acquisition team. About Element Logic Element Logic® is a global technology company specializing in intelligent warehouse automation. Since its founding in 1985, the company has grown to employ over 950 people across 30 countries and has established itself as the first - and leading - AutoStore™ partner worldwide. Renowned for its commitment to innovation and people-centric approach, Element Logic enhances warehouse performance through a unique combination of cutting-edge technology, AI-powered software, and tailor-made solutions. This enables businesses across industries to improve efficiency, accuracy, and scalability in their logistics operations. With a proven track record and deep expertise in intralogistics, Element Logic has become the go-to partner for organizations seeking to gain a competitive edge through automation. The company’s culture is rooted in bravery, passion, and reliability - qualities that continue to drive its mission of optimizing warehouse performance. In 2024, Element Logic reported revenue of EUR 549 million. Be yourself, in your element. At Element Logic, our people are our greatest resource. We believe individuals should be in their element and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences. Department Customer Success Locations All of UK Remote status Hybrid Employment type Full-time All of UK About Element Logic Element Logic ® optimizes warehouse performance through cutting-edge technology, AI-driven software, and tailored solutions that enhance efficiency, accuracy, and scalability. We are a global technology company founded in 1985, with more than 950 employees across 30 countries specializing in intelligent warehouse automation, and the world’s first and largest AutoStore™ partner. With a strong heritage rooted in innovation, we empower businesses across industries to maximize success by automating workflows and improving logistics operations. Our unique combination of expertise, proven track record, and commitment to both our people and technology make us the preferred partner for warehouses aiming to gain a competitive edge. At Element Logic®, our people are our greatest resource. It is their bravery, passion, and reliability that enable us to deliver smarter solutions for our customers to succeed. Optimizing warehouse performance is not just our slogan - it is our mission.