Account Manager - New England

Account Manager - New England Injured Workers Pharmacy is hiring an Account Manager for our New England Territory. This individual will be supporting an established territory and customer base. The ideal candidate for this role is someone who has a proven track record of quickly building, maintaining client relationships, and ensuring customer satisfaction through problem solving. The Account Manager works cross-functionally with multiple departments to help navigate our clients’ needs and expectations. If you love being on the road, working with people, and bringing energy into every room you walk into, this role is for you. What You’ll Do Collaborate with the Territory Manager, New England to build and maintain strong relationships with referral sources in New Hampshire. Provide proactive and consultative support, ensuring high retention and supporting potential revenue growth within our existing client base. Maintain contact with decision makers and office staff, focusing on the strategic nature of the relationship. Work cross-functionally with multiple departments at the home office to ensure a high level of customer service. Multitask, troubleshooting, and respond quickly to client needs. Manage reporting and KPI’s (Key Performance Indicators) for regions, clients, and the role. What You’ll Need Associate degree required; bachelor’s degree preferred 2+ years of experience as an account manager or associate sales representative Proven capability to build and maintain strong relationships with customers Demonstrated self-confidence and a willingness to learn Solid MS Office skills (Word, Excel, Outlook) Ability to travel 60% in and around MA, CT and NH Your home base must be between Metro-West Boston to Central Massachusetts. Ideally between Framingham to Worcester. It Would Be Awesome If You Also Had Knowledge of Salesforce Ability to handle difficult and challenging situations including customer relations An eye for identifying potential issues and strong problem-solving skills A strong teamwork mindset with an ability to work independently Why You'll Love Working at IWP Our culture is built on our ICARE values: Ingenuity, Collaboration, Advocacy, Respect, and Empowerment. These values guide how we support our patients — and how we support each other. We offer: Monthly engagement events and larger annual celebrations (tent party, summer BBQ, Family Fun Day) Tuition reimbursement and an internal-first job posting philosophy to support career growth Competitive benefits package A positive, inclusive environment where employees feel valued, supported, and empowered Make A Difference With IWP Injured Workers Pharmacy (IWP) is proud to be THE Patient Advocate Pharmacy, helping injured workers around the country access their prescription medications with ease. As a specialized workers’ compensation home delivery pharmacy, we collaborate with the legal, medical, and insurance communities to help injured workers return to a productive life. At IWP we believe in our service, but it’s the people who make it a great place to work. We value our employees and strive for a culture of teambuilding, open mindedness, and fun. If that sounds like something you’d like to be part of, we’d love to hear from you! Your compensation will include a competitive salary, generous benefits, and opportunities for growth and development. We are dedicated to attracting and retaining top talent with competitive and fair compensation. In addition to a base salary range between $65,000 - $70,000, you will participate in a commission program. With proper utilization of skills and resources, additional variable compensation can be achieved or exceed $22,000.00 annually. You will also receive a minimum payout for your first three months of training. IWP is an Equal Opportunity Employer. IWP does not discriminate on the basis of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need. IWP is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at human-resources@dwpsolutions.com We will make a determination on your request for reasonable accommodation on a case-by-case basis.