ACCOUNT MANAGER [NYC]

ACCOUNT MANAGER [NYC] APPLY NOW We usually respond within a week ACCOUNT MANAGER NEW YORK CITY, USA (hybrid working) A benchmarked salary between $80,000 to $90,000 based on your level within our progression framework. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications. WHO WE ARE We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology. Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognised as one of the best places to work. We’re part of Croud, a global, full-service digital marketing business. Today, Croud and Born Social bring together distinct creative and performance specialisms. We’re now entering the next stage of our journey: becoming a more integrated business, with shared functions and ways of working, while protecting the specialist expertise that makes each part brilliant. Excitingly, we have just won our first integrated retainer in the States with a non-profit movement launched for the country's 250th anniversary in 2026 to reignite genuine community contribution. This work reflects our values as a business, and we're looking for passionate people to bring it to life. As an Account Manager you’ll work closely with your Account Director to lead the day-to-day across your accounts. You’ll play a crucial role in implementing ways of working, and be responsible for managing timelines and budgets and we’ll be looking to you to oversee the delivery of everything from social strategies, to creative, to monthly reports. WHAT YOU'LL BE DOING Manage the day-to-day requirements across your accounts, including the implementation of effective ways of working with your clients and internal teams. Create timelines and project plans, ensuring review sessions are scheduled and sign off processes are followed Book and manage resource requirements across multiple departments in line with your client budgets. Making adjustments and refinements where needed. Lead on the day-to-day client communications, owning status reports and leading status meetings with clients Brief internal teams on client requirements, timelines and budgets. Manage priorities for both yourself and other team members. You have a track record of building trust quickly. You’ll use this experience to develop strong relationships with your clients and team. Creative: Review and assess our output to ensure our work meets client objectives and aligns with our social strategy for the account. Reporting: Work closely with our Social Media Managers to communicate the value of our work back to the client, strategically articulating the results, insights, and making recommendations for the future. Influencers and production: Work closely with our Social Media Managers and Creatives on Influencer & Creator projects to coordinate the activations by leading on client-related communication. WHO WE'RE LOOKING FOR Brilliantly personable: communication is the lifeblood of our business. You love working with people and have a natural ability to handle challenges with charm. Highly organised: social is fast, there’s a lot of content and a lot of deadlines so the ability to run a tight ship is a must. You love brands and social media: you're fascinated by brands, how they market themselves and how they use social media to do this. You are naturally curious about the developments of the digital world and excited by its potential. Pride in your work: we treat our client's brands as our own and are meticulous about our approach. You take real pride in what you deliver and always strive for perfection. Real drive and ambition: you are passionate and ambitious. You’re confident in your ability to adapt to the ever-changing world of social and a proactive self-starter with a mindset of growth and the drive to make it happen. You've got experience working on integrated work that spans both media and creative with a social-first lens Ideally, you've worked on non-profits brands before and have an understanding of the category NO GRIT NO PEARL No Grit No Pearl is our creative mantra – a single-minded statement of intent that defines how we get to great work and the standard we hold ourselves to. Because we believe the best work isn't formed instantly, they're shaped through commitment, care, and perseverance. Grit isn’t about grind - it’s about staying curious, pushing ideas, and appreciating the process to reach the Pearl - work we’re proud of, created to the highest standard that makes a lasting impact. VALUES Our values aim to pinpoint the magic ingredients for us at our best. We look for people who share our values and can add to our culture. ⚡️ See Challenge as Opportunity ... is about our attitude and to be very clear, this is not a value of optimism, nor is it about loving every challenge. ⚡️ Say It Simply ... is how we communicate. Think of the basic rules of communication - honest, clear, confident. ⚡️ Do What You Say ... is the crux of our reputation and longevity. When you join Born Social, our trust is fully given. It is yours to lose. ⚡️ Make Each Other Better ... is about our culture of collaboration and commitment to development. We are only as good as the people around us so we all take responsibility for developing each other, as well as ourselves. ⚡️ Consciously Contribute ...is bigger than all the others. It ensures we grow right. It broadens our focus beyond Born Social and cements our commitment to doing what’s just, not what’s easy or immediately self-serving. BORN SOCIAL 🤝 CROUD Born Social is proud to be part of Croud . Together we are a global, full service media, creative and data agency. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. EVERYONE'S WELCOME We celebrate different ideas, perspectives, and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representative team. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status. PERKS AND BENEFITS Every Born Social US employee is eligible for the benefits listed here on the Croud careers site , which include: 💎 20 days vacation a year + 12 public holidays 💎 Full Paid Medical Insurance (including dental and vision) 💎 Annual performance bonus 💎 401k matching plan 💎 Gym Membership contributions 💎 Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee 💎 Free home office chair and screen 💎 Quarterly team offsites / Regular socials 💎 Free Citibike membership 💎 Recruitment referrals bonus 💎 Agile working policy Standard working hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it will also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, ethnicity, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role. Team US Client Services Locations Born Social US Remote status Hybrid Born Social US Applicant tracking system by Teamtailor