Account Manager (Raising Canes)

Description Wasserstrom, an industry fixture since 1902, is a national leader in the manufacturing of food service equipment. From design to installation, we are a global supplier, custom manufacturer and consolidator of fixtures, furniture, and equipment. Rooted in the food service industry, we provide flexible solutions to targeted markets where you eat, sleep, work, play, shop and gather. We succeed by leveraging our national presence, buying power, regional consolidation, logistics operations, creative experts, and innovative engineering capabilities. We strive to extend our legacy of creating lasting value for our customers, associates, and the communities we serve. Job Summary: The Account Managers (Raising Canes), pay band 12, is responsible for providing project management services within the Raising Canes team. Account Managers act as a liaison between clients, outside vendors, and cross-functional departments to coordinate efficient and timely order processing. Account Managers are client-facing and deliver multifaceted services to a small number of client accounts. This position may require travel and a flexible schedule as needed. Demonstrates strong adaptability and creative problem‑solving under general supervision. Brings prior project management experience handling multiple clients or concurrent projects. Foodservice industry experience and knowledge of MEP/construction requirements are a plus. Performs Account Coordinator duties and advanced administrative tasks accurately with minimal oversight. Communicates effectively with team members at all levels and manages client and cross‑functional communications to ensure project success. Possesses working knowledge of contracts, service agreements, accounting concepts, and credit processes. Able to complete floorplan takeoffs, prepare quotes, and incorporate fabrication estimates. Essential Duties and Responsibilities Client Management • Manage client needs and project details; build relationships on an on-going basis • Monitor account statuses and escalate issues for brands, clients, and projects • Develop and define project plans and scopes • Communicate project details and updates to clients • Prepare projects for shipment (site readiness, final pay, client/vendor confirmation); communicate with onsite contacts as needed and confirm delivery statuses • Provide support to installation and job site management • Identify new business opportunities with clients • Respond to client and cross-functional department questions or requests Process Management • Perform advanced administrative tasks within account services/project management • Identify and resolve order discrepancies • Complete inventory management • Coordinate specification development for fabrication or distributed items • Review architectural and foodservice drawings for accuracy and submit to clients • Collaborate on project plans and provide ideas for improvement • Perform other tasks to support client accounts as needed Experience and Education: Minimum - High School or GED Minimum - 3- 5 years related experience and/or training Position Requirements: • Proficient computer skills; ability to use MS Office Suite, including Outlook, Word, Excel, and PowerPoint • Proficient in using a variety of software programs, such as SyteLine, AutoQuotes, and Fortis • Possesses prior account and/or project management experience • Knowledge of foodservice industry standards and equipment • Knowledge of basic accounting concepts and credit processes • Ability to read architectural and foodservice drawings • Knowledge of MEP (Mechanical, Electrical, Plumbing) requirements for drawings and kitchen floorplans • Advanced communication skills; speaks and writes thoughtfully; demonstrates active listening • Interpersonal; resolves questions and concerns in a professional manner; maintains confidentiality • Detail oriented; meets quality standards and demonstrates accuracy and thoroughness • Organized; completes work in a timely manner; able to prioritize and meet deadlines • Problem-solver; gathers and analyzes information skillfully and generates suggestions for improving work • Capable of working independently and as a member of a team; contributes to building a positive team spirit WASSONLY