Account Manager Senior

Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra. What We're Looking For: The Account Manager, Senior is responsible for managing complex accounts and driving strategic initiatives within the sales function. This role requires advanced solution-selling skills, a deep understanding of customer industries, and the ability to influence high-level decision-makers. The Account Manager, Senior serves as a trusted advisor, delivering value-driven solutions that align with customer goals. Essential Duties and Responsibilities: • Develop and maintain a deep understanding of Zebra products, solutions, and technologies to effectively address customer needs and provide tailored recommendations • Manage and grow relationships with high-value customers, ensuring alignment with their long-term business objectives • Resolve intricate challenges that may demand innovative solutions, such as adapting existing technologies to unique applications that can be leveraged across the business in comparable scenarios • Accountable for achieving revenue targets, maintaining appropriate profit margins, and managing personal expenses effectively • Develop and present complex solutions that incorporate a wide range of products, services, and partnerships • Mentor and guide junior team members, sharing best practices and fostering a culture of excellence • Lead negotiations for large-scale deals, balancing customer needs with organizational profitability • Coordinate with internal departments to deliver end-to-end solutions and maintain high service standards • Act as a thought leader in the industry, representing the organization at key events and forums • Contribute to the development of business products and services while understanding and adhering to multi-business protocols Job Requirements: • Bachelors Degree. Advanced Degree preferred • 5+ years of applicable work experience • Equivalency: Equivalent work experience will be considered in lieu of a degree Key Skills and Competencies: • Industry Expertise: In-depth knowledge of industry trends, customer challenges, and competitive landscape • Sales Acumen: Strong understanding of sales processes, negotiation techniques, and closing strategies • Technical Expertise: Proficient in understanding and articulating technical solutions to non-technical stakeholders • Communication Skills: Excellent verbal and written communication skills to influence and engage clients effectively • Problem Solving: Ability to address customer challenges with innovative and actionable solutions • Time Management: Proven ability to manage multiple priorities and deliver results within tight deadlines • Understands policies and practices related to role and shares ideas for improvement • Salesforce.com experience preferred • Ability to work with data and AI to identify trends, opportunities, and insights to create customer specific strategy • Adaptable to new technologies and resilient in the face of changing customer/client needs • Apply consultative selling, needs analysis, and solution-selling techniques to propose tailored products and services that address customer challenges and deliver measurable results Position Specific Information: • Travel Requirements: Up to 50% • Able to Telework?: Remote • Personal Protective Equipment (PPE) Required: None • Safety Sensitive Role?: Yes Physical Activity: • Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like : Never • Working from heights such as roofs, ladders, or powered lifts: Never • Moving self in different positions to accomplish tasks in various environments including awkward or tight and confined spaces: Never • Remaining in a stationary position, often standing, or sitting for prolonged periods of time: Constantly • Stooping, kneeling, bending, crouching, reaching, pushing, or pulling: Never • Moving about to accomplish tasks or moving from one worksite to another: Never • Adjusting or moving objects up to ## pounds in all directions: Never • Communicating with others to exchange information: Constantly • Repeating motions that may include the wrists, hands, or fingers: Frequently • Operating machinery or power tools: Never • Operating motor vehicles, industrial vehicles, or heavy equipment: Never • Assessing the accuracy, neatness and thoroughness of the work assigned: Constantly Environmental Conditions: • Exposure to extreme temperatures (high or low): Never • Outdoor elements such as precipitation and wind: Never • Noisy environments: Never • Other hazardous conditions such as vibrations, uneven ground surfaces or dust and fumes: Never • Small or enclosed spaces: Never • No adverse environmental conditions expected: Never Physical Demands: • Sedentary work that primarily involves sitting or standing Benefits: We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success. Job Posting Statement: To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. AI Technology Statement: Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy .