Account Strategist – Midwest U.S.

Please Note: To best support our clients and teams, we're seeking candidates located in the Midwest U.S. Being in closer proximity to the clients and partners we support helps us stay connected and collaborative. Occasional travel to client locations or team events will also be part of the role.

About KHM

Karsh Hagan Madden (KHM) is an independent marketing agency formed through the merger of Karsh Hagan and Madden Media with 5 decades of creative and strategic legacy with 1 unified shop!

We blend bold storytelling with precision media, PR, geospatial targeting, and observation-led strategy to help brands close the gap between how they are seen and how they are felt. Madden built our reputation in destination marketing and tourism. Karsh has spent years building brands in healthcare, banking, higher education, and retail alongside it. Together, we believe the strongest brands build communities, and our goal is to differentiate them in a world where consumers want something that means something to them.

Find out more at https://khm.agency/

About You

You're a natural communicator-whether you're chatting with teammates or presenting to clients, you know how to make connections that matter. You're confident representing Madden in the destination marketing space and excited to be part of a team that's got each other's backs.

You thrive in a fast-moving, collaborative environment where no two days are the same. You're comfortable jumping in, problem-solving, and using data to guide your decisions. You see opportunities where others see challenges and know that great work comes from strong relationships, smart strategy, and a team that works well together.

About the Job

As an Account Strategist, you'll build and maintain strong client relationships while helping destination partners connect with travelers and inspire people to explore places across the U.S.

You'll serve as a strategic partner to your clients, bringing together data-backed insights, thoughtful recommendations, and top-notch service to help their marketing efforts succeed. You'll also look for opportunities to strengthen partnerships, grow accounts, support contract renewals, and contribute to long-term client success.

Collaboration is a big part of the role-you'll work closely with both clients and internal teams to turn strategy into action and keep projects moving forward.

What You'll Be Doing

• Build and maintain strong, trusted relationships with clients
• Develop strategic, data-backed recommendations that support client goals
• Monitor campaign performance, identify when something isn't hitting the mark, and help determine how to course-correct
• Partner with internal teams to keep projects, campaigns, and client initiatives moving forward
• Identify opportunities to grow accounts and strengthen existing client partnerships
• Support contract renewals and long-term client retention
• Provide responsive, thoughtful, and proactive client service
• Represent KHM within the destination marketing space
• Travel approximately every other month to meet with clients, experience destinations firsthand, and support client needs

What You Need to Succeed

• Strong communication and relationship-building skills
• Experience in customer relationship management and project management
• The ability to interpret data and use insights to inform recommendations and decisions
• Strong problem-solving skills and the ability to adjust quickly when priorities or campaign needs change
• A collaborative mindset and comfort working across multiple internal teams
• The ability to manage multiple priorities in a fast-paced environment
• An interest in working within a creative agency environment where teams move quickly and bring big ideas to life
• A willingness and ability to travel approximately every other month

Sound like you? Let's talk!

Don't Meet Every Requirement?

That's okay! At Karsh Hagan Madden, we believe diverse backgrounds, perspectives, and experiences make us stronger. If this role excites you but your skillset doesn't line up perfectly with the qualifications above, we still want to hear from you. Who knows-you might bring something to the table we didn't even know we needed.

Perks & Benefits

• Competitive compensation.
• Medical, dental, vision, and additional benefits to support you and your family.
• 401(k) with Traditional and Roth options, plus a company match.
• Flexible PTO and paid holidays.
• The tools and technology you need to do your best work.

Come for the Work. Stay for the People

• At Karsh Hagan Madden, we're passionate about doing great work-and having fun while we do it. Here's what you can expect:
• A supportive team that's invested in your success.
• Opportunities to grow through mentorship, professional development, and meaningful new challenges.
• A collaborative culture where curiosity, creativity, and fresh ideas are always welcome.
• The chance to make an impact, contribute your unique perspective, and help shape great work.
• A workplace that values who you are, the ideas you share, and your potential to grow.

About the Interview Process

We like to keep it simple and transparent. Here's what the process may look like:

Round 1: A friendly chat with our Recruiter to get to know you and share more about the role.
Round 2: An interview with some of the awesome teammates you'll collaborate with.
Round 3: A conversation with the Team Lead(s) to dive deeper into the role and team fit.

Note: Depending on the position, there might be a small assignment along the way to showcase your skills and creativity. Don't worry-we'll let you know in advance!

Heads up: At this time, we do not offer Visa sponsorship or relocation services.

KHM is an Equal Opportunity Employer.